Unified Communications Infrastructure

Visual Voicemail on iPhone not Authenticating

Currently using Jabber for Windows, iPhone and MAC. Can make and recieve calls but unable to get Visual Voicemail working on any of the devicesor clients. Fails authentication, I have opened ports 143/7993 to allow IMAP, but no luck. Wierd that it...

Unified Communications Auto-dialer

Are there any good auto-dialer apps available for Cisco UC?

Screen Pops In Salesforce

We are currently deploying a hosted version of Saleforce.com's CRM. I already capture the customers caller ID in my UCCX scripts. I am looking to use that to access the client record in SF. Seems simple enough but I am having a hard time finding a so...

CUCM AXL : export of all the users from the CUCM end-users list. : working in CUCM 6.1 , not working in CUCM 8.5 anymore ?

CUCM AXL : export of all the users from the CUCM end-users list. : working in CUCM 6.1 , not working in CUCM 8.5 anymore ?Hello,A colleague is trying to create a script for one of our projects. The script should be able to connect to the CUCM via AXL...

anyconnect vpn on uc560

I have configured sslvpn on uc560.and when i connect anyconnect vpn on iphone its asking the username and password.after i giving the correct username and password it saying " error processing data recieved from secure gateway".what i wrong with the...

CUCM 9.X VERSION , NEW FEATURES

Hi FolksI hear that in this version is enable the beep tone for the call waitingWhat i meanI have an active call in my extesnion,and then someone else in my company dial my extensionThen i want to enable the beep tone for the caller in ordr the call...

New VM Profile

I am trying to create a new VM profile so that I can send calls from CUE Autoattendant via CUCM 8.6 to a group VM box on Unity Connection. The standard global (default) VM already exists on 800010000/CSS_Voicemail.I have created a ...

cucm upgrade

Hi everybody,We are running CUCM 7.1.5.33900-10 and need to upgrade to 9.X so i need a BoM on the upgrade license, the upgrade will be on the same appliance MCS7816I4-K9-CMC2.please send advice and send me the BoMbrsam

Head set for Cisco 8961 IP Phone with expansion module??

Can someone please recommend headset for Cisco8961 which has expansion module to be used as receptionist console??ThanksAnuj

CUCM 8.5 weekly call forward rotation

Hi All,A user would like to have a call forward function configured that sends all calls to 2 numbers that rotate on a weekly basis? what would be the best way to do this? I have been looking at previous posts but was unable to find a related topic. ...

Cisco Webdialer usage, CUCM 8.6

Hi,I have some problem when I use the Webdialer.I tried to call the 6121 by this url : https://192.0.50.15/webdialer/Redirector?destination=6121 in Internet Explorer.It asked me the credentials and after that, I received an error : Cisco WebDialer -...

Resolved! How to setup a Greeting before transfer a call to next Agent

Our customer request for having a greeting like "Agent is not available, we're transfer your call to next agent" before a call transfer to next agent and so on.Step by step guide would be very appriciate.

Unity connection upgrade from 7.x to 8.x Phone Menus and Voice Commands question

HiI will migrate from Unity Connection 7.1.x to 8.5.x and I have a quick questions in regards the key mapping, more specifically for Voice commands, I would like to know if:Unity Connection 7.x Switch to temporarily using touchtone keys "Touchtone c...

cucm/cucm express 400 users

Hi everybody,i need a BoM for the below specification:1) Cisco Unified Call Manager supporting 400Users/Endpoints, single site 2) Cisco Unified Call Manager Express supporting 400Users/Endpoints, single site. for the second option, i could only see t...

Jabber for Windows LDAP problems

I have been modifying the jabber-config.xml file to get the results I need without a lot of success.Our Business phone number is derived from the ipPhone fieldWe have many disabled users that continue to show up in searchesEven though I have confirme...

Unified Communications Infrastructure

Forum Posts

Visual Voicemail on iPhone not Authenticating

Unified Communications Auto-dialer

Screen Pops In Salesforce

CUCM AXL : export of all the users from the CUCM end-users list. : working in CUCM 6.1 , not working in CUCM 8.5 anymore ?

anyconnect vpn on uc560

CUCM 9.X VERSION , NEW FEATURES

New VM Profile

cucm upgrade

Head set for Cisco 8961 IP Phone with expansion module??

CUCM 8.5 weekly call forward rotation

Cisco Webdialer usage, CUCM 8.6

Resolved! How to setup a Greeting before transfer a call to next Agent

Unity connection upgrade from 7.x to 8.x Phone Menus and Voice Commands question

cucm/cucm express 400 users

Jabber for Windows LDAP problems

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