Voice Systems and Accessories - Small Business

We just setup the uc320w and I would like to know if there is anyway to setup a remote worker at a branch office. It will just be one user at this branch office and there is a static IP.Thanks,Rashid

Hi Cisco Team,A bug OR what seems to be a bug within CCA has been found and it took the better part of today to diagnose it and resolve it ( 9 hours worth sadly )Firstly CCA does not insert the right information when creating the gw-accounting config...

Hi All,I am in need of being able to create a way to allow for guests in a hotel to dial a single digit and it then calls reception.. The problem I have is that the system was sold into a Hotel environment with me knowing full well that Cisco does no...

When working with CiscoIPPhone XML Objects on SPA504G, I cannot figure out how to enable Norwegian characters (æ, ø and å) in the CiscoIPPhoneInput box – or to be more specific, when hitting the 2-button, I can chose between [a, b, c, 2, A, B, C] whe...

We have 2 spa941 phones using 1voip extension,1 at home and 1 at work.The problem is that they both connect to our VoIP provider,and that the phone that connected last receives the calls.Which is annoying when I am at work and the phone at home conne...

I have seen the release notes for the 9.0(2)SR1, 9.0(2)SR2, and 9.0(3) firmware releases for TNP phones. However, the UC500 8.0.x software packs include the 8.5(3) firmware release for TNP phones. TNP phones include the 7906G, 7911G, 7931G, 7941G, 79...

Hello Folks,I have a customer that needs to block dialing of long distance numbers from an employee extension and a lobby extension with a UC320 system. The system currently uses 4 FXO analog lines and uses a 7-digit dial plan for the US. They will b...

I've recently moved away from SIP trunks feeding our UC520 over to PRI.  Unit originally did not have a PRI card which was installed and additional configs were added to get it working.One problem we're having is the CFwdAll feature to external numbe...

Hi,I have deployed an auto attendant with numerous options. However, the client would like to force people to have to listen to the entire recording before they are allowed to press an option. Is this possible?Thanks

We have a customer that has been experiencing audio quality issues with SPA303 phones. These SPA303 phones are not connected to a UC300 or UC500 system. The problem only occurs with the audio coming into the phones and does not occur with the audio c...

Hi guys, I'm fairly new to the whole voice setup so apologies if this is a stupid question. I really enjoyed the UC320W training session in Perth on the 28th September and am tinkering around with a test unit.I've configured one SIP trunk and can get...

I am trying to have the Intercom Intro Page Tone to be louder. I think I have found where to change it - in the Call Progress Tones Section, under PAGE TONE....BUT...I do not have any clue what to change the variable to?!The Page Tone Default Setting...

Hello we recently performed an upgrade of a UC520 to software pack 8.2Since the upgrade we have noticed that users are unable to enable their Standard voicemail greeting either by phone prompt or through CUE web interface. On the web interface the st...

Hi Folks,Is there a guide or document of some sort that discusses how to create a multi-site UC5xx configuration? I've poked around the community some and have not come across anything like that.Here's my situation - we have a UC560 at our main offic...