Voice Systems and Accessories - Small Business

I used the CCA 3 for initial setup of a new site.I let it use the default IP range for the voice vlan initially and later went back and changed it. After the change the phones will not pick up an address via dhcp. If I hard  code them they never regi...

Hi Cisco Team,From time-to-time I request feedback from the clients after an install, usually about 5 days after it is installed, below is a capture of the questions asked and the feedback received, to which I hope we can work on together.Q: How are ...

Deployed a UC320 with 11 SPA303s and 1 SPA504G.  The SPA504G shows extension 77101 on the display.  The phone is able to make outbound calls, but call not receive calls.  The UC320 has extension 100 programmed for the SPA504.  We have reset the 504G ...

Hello, I have a user with a remote SPA525G2, VPN connected to a UC540.The user is experiencing the phone "locking up".  The buttons do not respond.The screen appears normal with the user extension but there is no dial tone when the handset or speaker...

I've just taken delivery of a new UC320W for my small office. It replaces an aging BT Micro box (I'm in the UK), that did a lot of the same things the UC320 does (plus a few extras), but which was not the most stable product and it seemed time for a ...

After updating to 7.4.7 and 7.4.8 I found that the video monitoring links stopped working.  You can see that there is an option for it, but when you select a video feed to see it does nothing.Reverting back to 7.4.6 corrects this behaviour.

Hi,I have enabled Single Number Reach for our users, but when we test it the calls do not transfer.  The CLI looks like the following:ephone-dn  582  octo-line  number x1234 secondary ********** no-reg both  label x1234  description User Name  name U...

HelloI will have 4 DIDs but would like to configure SPA504G so that users can call out from 3 lines only. The 4th line is to be exclusively used for inbound calls.How is that done?Thank you

I keep a phone at my home location and have a hardware VPN.  At a minimum I would love to be able to use a phone at my home location (as I have with my Response Point system now)In addition, if I did not have a hardware VPN in place, I would love to ...

HelloIncoming calls show numbers missing the 0 as presented by the telco. We would like to insert the 0 so directories etc can be used.Can this using the CCA or does it have to be done via CLIHelp appreciated as we are finding it difficult to find a ...

Hi All,This is mainly for Australian Engineers, and a bug report will be logged with SBS when I get a chance to get of the phone and log the issue with them.The Bug:CCA (Latest build) creates two Emergency dial-peers, as listed belowdial-peer voice 5...

Hi Team,I am working on a LAB system and testing the new SF 300-24P switch and its mode of operation with a UC-320W as these series switches appear to be the best suitable partner appliance.However ALL day yesterday I was trying to get this switch to...

I am working with a UC320 test system in my office prior to an upcoming customer installation, and have found unusual problems with the data wireless network. I will be deploying the system in an office with a number of wirelessly connected PC's, Mac...

Hello,I have been experiencing a strange issue.  When programming a button on the 500s sidecar using "button 3:81XXXXXXXXXX" from the CLI, my UC540 crashed.  with 8 to find an outside line + 1 and the number.  This was verified twice.  The third time...