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Hi ! I found the recorded files in the server.. the files are .RAW Is there any way to hear those files in windows without using supervisor ??? I'd like to hear them in WindowsMediaPlayer..How can a convert them to .WAV or .MP3?Thanks.Andrei.

Hi,Have just installed IPCC 4.0(3) and Im missing the CRA SDK kit on the CRA administration under tools->plugins. We have the Premium license.Why is the SDK missing?

Hi,I cannot install the Agents no matter what. I had IE7 a removed it and still failsInstall Manager is unable to download the filehttp://10.11.146.12:6393/TUP/CAD/InstallMgr/InstallManager.cfgAny help would be appreiacted.I can download the files.Bu...

I have a IPCC 4.0.5(a) whit CCM 4.3(1). Silent Recording and Desktop Monitoring works fine, but I need to configure the call recording start automatic for only one team or Contact Service Queues?how can I configure this option? Does it work for only ...

Hello,I am attempting to make a custom report using Infomaker pulling calls out of the TCD table.I want to give the user the ability to pull a report, but let them pick from a list of Call Disposition codes they would like to pull. i.e all calls betw...

I have recently starting to get several errors in the eventviewer on the Routers in my ICM setup. It says the following : "The script default\xxxxxxxxx excecuted for more than 1000 nodes". What could caus ethis problem. I have not found anything when...

I have IPCC Express 4.5I need to record all call from and to agents. I have configured recording to agents.How to configure recording from agents?Regards, Vlaho

Hello,I have CCM 4.3 and i want integrate it with IPCC Express 4.1. Can you help me to find how can I make this integration between these two components.I wait for your feedbackBest Regards.

Hello, I have problem, when I'm calling to IPCC IVR from non ip phone through VoIP device defined as H.323 gateway in Communication Manager 5.1 the DTMF digits are not recognized. This gateway doesn't have capability of DTMF relay. In the same networ...

Hello everyone, new to the furum and hoping you can help.....running CRS script editor ver 4.0(5.042) on PC, have created new scripts and trying to upload to repository and receiving the attached error. As I am new to CRS I am sure this is a config i...

Hi All;Did any one hear about IPCAR? Is it a product or a training course to learn the webview reports?RegardsBilal

i have installed CRS 4.0 on Call Manager 4.2. This is a standard install. CTI ports and CTI route points have been configured via CRS JTAPI call control group and JTAPI Trigger. I have associated the CTI ports and route points with the jtapi user and...

Has anyone ever seen a script that can get time from an XML doc and compare it to the current time? Similar to the "Holiday XML".I have a script where I want to let the user set the Open and Closed time for the menu. I have a custom VB app the user...

Hi All;Is it possible to have multiple list (multiple text files), and my outbound senario to run all of the entities of these lists?Also, is it possible to have more than one outbound senario to be running at the same time, each outbound to run one ...