We have a UCC Express with the server above. Now we need to upgrade to a bigger server due to a contact center expansion.I did not find any document in Cisco.com about this subject.
I am getting this error when trying to install the Cisco Agent Desktop on one particular computer. I have checked all the "easy" stuff such as making sure the user has Admin rights, etc.
Hi List;Any one has idea about the method for using a templates with webview, so we can import a kind of templates to be used with webview reports? Any direction?RegardsBilal
Hi!Witch is the best way to create a list with Extensions/Names for setting a Higher priority ?I was thinking of create a file like this:7001;President7002;Secretary7003;Boss 17004;Boss 2(there are lots of extensions.. and they change some times..)If...
Hi List;When we are saying that the IPCCE is version 7.1 then that means the ICM is version 7.1 or what exactly? And when we say that ICM ver is 7.1 then that means router, logger, AW, webview versions are also 7.1? Could it be that ICM ver is 7.1 an...
guys i m vvv new to this....can someone please tell m ethe basics of this as we r thinking to deploy it in one of customer office....where to start from....i mean i need a starting guideline....thanks
Has any one done a ANI based routing in ICM and how do you achieve this.if he call comes from 408 area code recognize it as commign from Californi and Route it to the correct Call Center.
I have several users that repeatedly get logged out of the call agent. They have ruled out the ISP and I would like to know how to check the timeout feature and the total user/license limits. (CISCO Call Manager 4.1)Thanks, Chet
Hi,I will deploy a CC with Parent Child model and I want to use CVP also. In my model I will deploy parent, child one (System IPCC) and child two (also System IPCC) to different geographic three locations. The question is how I will use the CVP for f...
Hi there,I am trying to backup UCCX 5.0 and it seems UCCX 5.0 doesn't support any other backup location other than windows share folders.Is it possible to use SSH(or SFTP) to backup UCCX 5.0?All other appliance model of IPT application are able to do...
