I have an enterprise customer who does not use PC desktop rather use cisco phone with ACD service enabledAfter the agent logs in it show LCQ etc but all zero's how do I configured this to diplay queue stats etc.ICM 7.x CCM 4.xThx,Baseer
I have a 4 server IPCC 4.0(5) express enhanced cluster with HA at a site with a subscriber CCM at the same site the publisher is at a different site I have some questions regarding this setup:1) we want to have shifts for that callcenter so multiple ...
I'm trying to determine a way to record all agent calls via our IPCX platform. While supervisors can select calls to record, we'd like to bulk record all of them. Any idea how to do this?Thanks
Hi,Does anyone have a sample script they can send me that shows how and where to use the get statistic control and how to generate a prompt to read a message to a caller that says what the waiting time is?Thanks,Chuck chuck_reid@netteks.com
I?ve upgraded to Vista and found the Sound Recorder no longer support CCIT u-law, 8k, 8bit. Can you recommend a 3rd party audio conversion application? I?ve tried Nero Wav Editor, IceSun Soft Pro, and a couple others which didn?t work. A google for ...
I have a menu option in a new script under UCCX 4.5. When I press any menu option such as 1 or 2 or etc I get ?Please try again? from UCCX, like it doesn?t understand my dtmf tones? I did flash the input buffer?I know Unity requires dtmf alphanumer...
Is there a way to override the Display variable in the Call Control Group based on a parameter such as DNIS? Also, can I override the Hold Music Source? The TAC Engineer that I was talking to said he thinks this is possible and I'm waiting to hear ...
Hi,We have IPCC 7.1 Enterprise with CCM 4.2(3) and Queue manager(CRS 4.0.4).We have H.323 gateway communicating to the call manager. When the agents are busy, the call goes into one of the two queue managers and gets queued. Soon after the agent goes...
I installed the CRS editor on our laptop so we could do editing from remote. When we try to log in we are getting java.lang null pointer exception. Any ideas why this is happening? It used to work before on a different pc.
Hi,Has anyone used the work flow action - launch external application to call 3rd party apps with parameters?I am trying to lauch an application and to use the ANI as the last parameter but the ANI is preceded by a space from the system and proves to...
Hi,Can someone tell me what controls are needed and where they need to be placed in a script and what variables I need to create if any for a very basic expected wait time? I have looked at previous postings and the I don't follow. The only control I...
I have a client who is running IPCC 4.0(5) on its own server running a very basic helpdesk script. The agents use CAD. Almost all calls to the agents come in from the PSTN.The agents have been experiencing an isssue where the first second or two of t...
