Hi All,I have a questions about Web-Based chat with Interaction Manager.Can EWT and position In queue be presented to customer if customers caits in queue after sending a web-based chat request and how?
Hi,recently I had a issue with a customer Webview 6.0 reports. The customer is required to export a CSV formatted file. Previously, the format of the file is had only "Space" or "Tab" delimitersThe issue came about a week ago, the user tries to expo...
Does anyone know how I can block a particular inbound phone number within IPCC Express Premium 4.0(4)?I am currently working on a script where I can place numbers in an XML file to pull from but I'm having a problem getting the script to pull a numbe...
Hi Experts!We need to integrate a BSM software (BMC Remedy Service Management applications) with IPCC enterprise. How is this possible? I know that cisco has provided plugins for CRM, is there a way for integration of the two?Thanks
I?ve set up an xml file with the below format and I am trying to figure out how to Traverse it so I can process each date. I?m not sure what the syntax is. I can get the first one with noProblem. Any help is much appreciated.<?xml version="1.0" e...
I need help regarding the IPCC Express.In CRS Engine we created Group called Application support with two sub groups : 1. Platinum 2.Others Each sub group will have separate DN?s to service the customer calls: 4001 & 4002.Agents are common for both t...
Situation :-we are facing a problem with FXO ports,We are using vic2-4FX0 with 2801 router (CCME).When we execute cisco IVR script (its-CISCO.2.0.1.0.tcl) for incoming call legs (for my company PSTN number) , its work fine. but when external user fro...
Hello,I wrote a php script that gathers real time stats from ipcc express and display them to a web page.I would like to display handled/abandonned calls every day. Is there a setting / a way to reset real time statistics every day (eg at midnight) s...
Hi,We are thinking of moving our ICM Router & loggers and put them behind a NATed network> Here is how it woudl lookSet Up OneRogger <NAT>< ><NAT>PGSetup TwoCCM - PG <NAT> < ><NAT>,CAD AgentsSetup ThreeCVP<NAT>< ><NAT>gatewaysApprecite your answers
Does IPCC express premium version database functionality support getting info from odbc databases by calling stored procedures? The client does not want any custom sql queries having access, we are only allowed to use existing stored procedures.
I have a simple script created that gathers digits and checks them against a XML file to see if they are valid and if so transfers the caller to a MeetMe conference call that has been turned on from the inside.That portion of the script is working ju...
How can I tell what the value of a peripheral variable is? Do I have to look in a specific place in the HDS database, or is there some kind of utility for this?
Hey guys, i'm running CRS Historical Reports v4.0(4.14), and am making modifications to some of the canned reports. one of the reports that i've been asked to change is the Contact Service Queue Activity Report. Our agents are using their acd lines t...
We need to do load tests for a IPCC deployment. Does anyone know a simulator tool to use to generate VoIP calls and test load of the IPCC and IVR (200 concurrent calls on the IVR, thousand calls in an hour).
I need to be able to transfer a call out of my ICM scripts to a Unity VM box. From the phones in the environment, I can prepend an asterisk (*) to any VM box and the call will route directly to the box to leave a message. In attempting to do the same...
