Hi,when purchasing CCM bundle we get IPCC express with it. i only need the part related to the Auto Attendant as the customer seeks to have his own script and prompts.my question is how can i manage not to install all the components of the IPCC (as i...
I am using Cisco CTI 7.0 toolkit, it doesnot contain VB6 Code for CTI Toolkit AgentDesktop, Kindly if anyone have the code plz email me at muhammad.asim@avanzasolutions.comThanks & Regards
Hello, I'm new to the scripting environment for IPCC Express and I'm trying to modify the sample icd.aef script to my customer's needs and I'm looking to leverage some functionality from the aa.aef script, particularly the menu functionality from the...
2 Things:1. I am working on creating a custom report out of two canned historical reports, has anyone done this? If so what were your steps to a successful custom report?2. I am looking for a doc or something that has all the fields and where (what t...
I have a number of scripts that are basically hunt groups.I'm using the Call Consult Transfer object to distribute an inbound call around a number of users. The problem I have is, if a member of the group sets the CWF All parameter then the script st...
Hi all,I will write an Web based Outbound Agent Desktop application with Java CIL. Do you have any suggestion? Where can I find any reference documents specially about web based desktop development with Java CIL.Best Regards...Mickey Knox
Hi all,I am trying to write a program that can upload CRS scripts directly to the repository without using the CRS editor or the CRS admin webpages. However I have no idea what protocol to use or how to access the repository. Does anyone have experie...
One of our customer hav CCM 5.1 and IPCC Exp 4.5.Calls for IPCC is coming from 8 toll free numbers.Now the requirement is they need 8 different IVR for the 8 toll free numbers.I did an IVR script using menu option in CRS editor with queue status.Is t...
Hi All,I have a questions about Web-Based chat with Interaction Manager.Can EWT and position In queue be presented to customer if customers caits in queue after sending a web-based chat request and how?
Hi,recently I had a issue with a customer Webview 6.0 reports. The customer is required to export a CSV formatted file. Previously, the format of the file is had only "Space" or "Tab" delimitersThe issue came about a week ago, the user tries to expo...
Does anyone know how I can block a particular inbound phone number within IPCC Express Premium 4.0(4)?I am currently working on a script where I can place numbers in an XML file to pull from but I'm having a problem getting the script to pull a numbe...
Hi Experts!We need to integrate a BSM software (BMC Remedy Service Management applications) with IPCC enterprise. How is this possible? I know that cisco has provided plugins for CRM, is there a way for integration of the two?Thanks
