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Does anyone know if there is a way to used output parameters from a stored procedures in a script? We're able to used the dbread and dbget step in order to retrieve a variable, but cannot configured the step to use the output parameters from a store...

I just find some presentations but general information.I need installation, administration, system and SRND.Thank very much

In the cra Fcrascalllogtoday table for realtime reporting, I see a field called DNcalledID. Where do I see the actual called number by the agent? Where does this point to? Is thier another table I should be aware of? Thank for any help.

IPCC Express: have defined several layouts in Desktop Admin. When running scripts, the only layout "popping" is <default> - even though a different layout is associated.Any ideas on how this is happening? Did we set something incorrectly in the upgra...

We are upgrading to IPCC Express 4.0. Have a script that we are testing - simple queueing that offers caller in queue option to leave voice mail. When caller selects to transfer to voice mail, we are getting the following:Exception: Failed to get ICD...

Hi Guys,I have just installed CRS 4.5 with CCM 5.0 but I am facing this issue:I can?t login with the CAD ( neither with ip phone agent ) ? it says ? The ID you entered was not found ?I searched a few troubleshooting docs and i noticed that I don?t ...

After initial install and server setup, the only page that will appear when attempting to open the Application Admin web page is the "Server Setup" page. I click on the Setup button to see what happens and it goes to a "Component Activation page tha...

ICM 6.0Sr4 in a redundant side a and side b configuration.One of my AWs, which also hosts Webview and historical data is having a SCSI RAID problem that appears to be solved only by rebuilding the box. I am currently in the middle of a TAC case to d...

The 'Place a Call' step has 6 legs : 'Successful', 'No Answer', 'Busy', 'Invalid', 'No Resource' and 'Unseccful'. I think that the call is 'successful' if the dialed person answers or even if we get an answering machine. Is there a solution to know i...

I'm trying to integrate Windows Media Server as a Music On Hold source but I can't find any place where to configure the Windows Media Server as a Music Source.Does anyone have any info about how to configure this ?

Can the buttons of the Agent Desktop be configured to be BIGGER or even have the ability to MOVE the toolbar to the middle of the interface (as opposed to the top)?Thanks.

When running setup.exe and trying to edit the logger component we are getting the following error: Error 2453 occurred while trying to determine the current user security type. I've found several references to 2221 with a similar message and we've ve...

Hello,I need to allow supervisors make recording and monitoring.I activated the monitoring and recording component on the CRS server. I don't use IPPA, I use CAD with IP Phones or IP Communicator. Do I have to configure SPAN port on the switch? Are t...