In the case of playing audio we can supply TTS content like:: <prosody rate="-10%"> This is an existing element test </prosody>Where the prosody element is injected into a <prompt> and passed to the TTS support.Is it possible to define a custom ...
Hi All,I'm preparing the Social Miner(11) for Web Chat, I generated the chat code from UCCX(11), and I need to add somethings at the code.I'm adding the new logo to our intranet web server, and update the code for chat as below, It’s working.<input t...
Hi. We have created a gadget to display our wallboards, however, the styles are not rendering correctly in IE compatibility mode. We attempted to add an X-UA-Compatible meta tag on the gadget container to force the page to display in IE9 document m...
Hello,I was wondering if it possible to get the skill group name for which the call arrieved to the Finesse desktop. I am using Cisco Finesse v10.6(1).BR,Anton
Hello,We are building a Server application that will connect to the Finesse Server and receive notifications about various agents in a team like agent state changes like ready, not ready and also receive call notifications like call answered, call hu...
Hi All,In CAD and CSD we have chat functionality, where supervisor or agent can initial chat with anyone in the team but in Finesse out of box I do not find this functionality. As Cisco document says Supervisor can chat with agent.http://www.cisco.co...
We are preparing to deploy Finesse.We have our side A and B geographically spread across the country.We are trying to find a simplistic way to drop a single icon on the desktop as opposed to 2 as from what i understand if side A is primary for a user...
Hello,We want to capture the NotReadyReasonCode as soon as an agent applies a new code using the out-of-the-box Finesse reason code drop-down. Is this possible, and just a matter of registering for a Notification Service, or is another approach requi...
PCCE 11Finesse 11EIM 11.0.2(b) (ugh)I have managed to get the EIM (egain provided) gadget to load into the Finesse layout - and after some tweaking it actually gets the login splash page - HOWEVER - the pop-up to actually LOGIN to EIM never comes up....
Hello,is it possible to make custom java class (step in script reference) to record prompts in IVR script (send to e-mail after record complete), using g729 or g711 codec regardless of System parameters codec configuration.
I have a standard record element that works normally most of the time. In about 2/40 instances, the record element does not start recording until DTMF is pressed. I didn't think this was necessary. Is there something I have misconfigured?First case (...
Our VXML application logs do not get purged automatically. However, once we restart the VXML service all unwanted files get purged as configured in the ActivityLogConfix.xml file. Anyone aware of any Cisco bugs?I believe it used to work for us but we...
Hi!How to add description for Reason Code in Cisco Finesse?I want to add a descrition for the system Reason Codes (0,999,32767,50001-50005,50010,50020,50030,50040,50042).When you add Cisco Finesse Administration, I get error:The Reason Code entered i...
