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CUIC Error: The field(s) creation failed

Dears, We are working on a CUIC custom report for one of our customers. They want to add additional fields in a stock CUIC report (agent historical all fields) , the additional fields would be coming from CDR files parsed into an mssql database What ...

CCE Configuration Reports for CUIC 10.5 (not earlier!)

These are a set of 3 Configuration Reports and 5 Drilldowns used as part of these Configuration Reports for CUIC 10.5 that are being made available to the developer.cisco.com community. They will not work in earlier versions as they do not import. Be...

Resolved! Catching all VXML Events in Studio 10.5 and 11

In Studio 10.5 or 11.0, is there (yet) a VoiceXML event I can specify that will catch ALL possible VoiceXML events that can occur?I can catch all java exceptions by specifying: java.lang.Exception And if I wrote my own VXML without Studio, I could ca...

Resolved! Deploy and modify a static VXML page

Hello We are interested in developing and deploying a static VXML page to use for testing. Once the static page is deployed we would like to edit the page using a standard editor, and have the updates active for subsequent calls. The page will ...

Resolved! State Trace Report - Returns same values on same DateTime

Heya,I´m currently writing a report definition which shows every event that occurs on Agent level.However - the query below returns multiple rows with the exact same time stamp.Anyone who know how to reduce this to one row per time stamp?SELECT CONVE...

Not receiving events for all agents using peripheral monitor

Hi,We have built a custom GED-188 connector and connect to the CTI Server using the peripheral monitor service. We register the agent’s extension using the MONITOR_START_CONF message and we receive the corresponding MontorId. The problem is that we r...

CTI Events for EIM/WIM

Hi AllProducts:UCCE 10.5 with eGain stack for eMail/ChatNICE Voice LoggerIssue:Nice Voice Logger is not receiving any Agent PG CTI Events (CTI Server - All Events Client) for eMail and Chat contacts. Voice call events work just fine.How do we enable ...

Resolved! How to set NoMatch & NoInput Prompt from Custom Menu element

Hi,I am trying to create a custom menu element, where the menu options and menu prompts will be hard coded (for testing), and not passed through settings. menu works fine with different dtmf options and prompts. no_input_count and no_match_count also...

Help registering from OAMP

Hi, I'm brand new to Context Services, just want to learn it for the CVPD Call Studio Training Class.I was provided with a context services account and can log into Spark with my work email address and pwd.But when I log into OAMP as Administrator an...

Resolved! CS Lab_Mode Usage / Behavior

I've been doing testing with CS and I found if I create a customer with LAB_MODE=true, I can't search for that customer with LAB_MODE=false.Does LAB_MODE in CS create customers, requests and PODs in a separate instance of CS? I'd like to work only in...

VoiceElementUtil class methods.

Hi all, I didn't find any description for this class in either cvp 9.5 java cod or cvp 11.5 java doc. I want to know whats the purpose of this class. I want to know whats the purpose of below methods.MiscVoiceElementUtil.setBrowserProperties((String...

Resolved! Context Service Search

Hi,I've been unable to get search working in Context Services. I had it working two months ago with the version 4 jar files. Started the same project up four days ago and was unable to search for a customer. Downloaded the version 7 files from the si...

Resolved! how to use fetch audio vxml property for the requirement in cvp.

Hi,I have to implement the below requirements.1.use the fetch audio vxml property to play the percolator noise wav file.2.set the fetchTimeout vxml property to (TBD) so that the gateway doesnt timeout while the percolator noise is playing while...

Resolved! error.semantic ! what is the meaning of this.

Hi All,Im getting the following error when I'm handling NoMatch event in my voice element.192.168.0.102.1466357802601.0.SprintCustomElements,06/19/2016 23:06:58.190,A VoiceXML error occurred of type "error.semantic": Error in eval(): Mfield=(noMatch)...

Resolved! barge-in by speech

Is it possible to interrupt playing an audio by speech? We are working with Cisco DTMF.Thanks

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Forum Posts

CUIC Error: The field(s) creation failed

CCE Configuration Reports for CUIC 10.5 (not earlier!)

Resolved! Catching all VXML Events in Studio 10.5 and 11

Resolved! Deploy and modify a static VXML page

Resolved! State Trace Report - Returns same values on same DateTime

Not receiving events for all agents using peripheral monitor

CTI Events for EIM/WIM

Resolved! How to set NoMatch & NoInput Prompt from Custom Menu element

Help registering from OAMP

Resolved! CS Lab_Mode Usage / Behavior

VoiceElementUtil class methods.

Resolved! Context Service Search

Resolved! how to use fetch audio vxml property for the requirement in cvp.

Resolved! error.semantic ! what is the meaning of this.

Resolved! barge-in by speech

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