Hello,I believe this is possible, but just to confirm, can an agent finesse layout have two web browser gadgets?Thanks!
Hello,I believe this is possible, but just to confirm, can an agent finesse layout have two web browser gadgets?Thanks!
Hello'I have been trying to change the agent state from READY to NOT_READY using following API:URL : http://<host>/finesse/api/User/<AgentId>Content Type: Application/XMLHTTP Request: <User><state>NOT_READY</state><reasonCodeId>25</reasonCodeId></...
Hi All,I am using the SAB tool's buildApp.bat file to build the deployable version of the CVP application. However, the problem is we can create only one deployable version at a time. Can anyone share some information on how to build multiple applica...
Has anyone done this successfully?
Hi everyone, I installing CUIC ver.10.5.1 with OVA template for CUIC ver.10.5.1 on VMware ESX 5.1. I have error in process "install database". why it might have failed to install.how to fix it. thanks for your help.
I am starting here because it's ultimately CUIC related, but I recognize the cross-thread nature of the issue.I have CUIC 10.5 installed with the default SSL Cert.I have Finesse 10.5 installed with the default SSL Cert.I have the Out-of-the-box CUIC ...
I intend to write a .NET CTI application. I was going to use TSP but I just learned about CTIOS today and I am abit confused as to how it differs from Cisco TAPI.My question is, can CTIOS be used without CUCC? My application will be mainly taking car...
I tied to set up a workflow to trigger agent to change state from ready to not ready with a reasoncode.Using PUT method:<User><state>NOT_READY</state><reasonCodeId>200</reasonCodeId></User>Reason Code is defined according to team and find that finess...
http://kb.audiumcentral.com/ is not working. Can someone from cisco plesae look at the issue? That's very useful site for CVP app developers.The error details are belowAn error occured while trying to login to your MySQL database: mysqlnd cannot conn...
Hello I have a problem in Finesse Login with LDAP user, using softphone, LDAP user can login finesse. But when I use hard phone, I login with LDAP user. Below error shown”The device associated with that extension or dial number is invalid.”. Could an...
Hi All,We are able to integrate with Nuance 9 with CVP 9. We used a simple application where the application would ask to choose for sales or support. For this we used a 2 option menu and in voice keyword we have provide - en-us;approximate;sales and...
Hi Team,Request your help for the Collections in CUIC . My requirement was to pull Campaign names based on the Campaign Group. For Ex if the Campaign Group Team1 has the Campaign S1,S2,S3, by creating the Collection name Team the User by selecting th...
Hello allI ran into a scenario where I needed to reset the count element in my Call Studio app.I have done some checking and I can't seem to find any way to do this.Does anyone know of a way to reset a Count element to a new starting value?Thanks
Hi guys,Can someone point me to a right direction regarding DB element exceptions and error from the perspective of DB not available or link is broken?How can you setup my script to override that problem? To let's say point to another DB?Cheers Thanx...
I need to create a custom log file that will have all my application logging. Can anyone please list the steps to create custom log file for my app quicky?I don't like to use addToLog() method as it adds everything to activity log. Thank you.
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