How would I create a bosh connection with finesse 10.5 Uccx ,using a third party java api(e.g babbler) as we are developing third party non gadget thick client application. Do we need to connect to the finesse server using a proxy or...
Can anyone helpI am trying to create a report which shows who has transfered a call to another agent.Having run a basic Agent Skill group Historical report it shows an agent A handling 2 calls both of which were Transfered in. If I wanted to create a...
Hi,I have a custom report which have 1 grouping and that grouping has the "Show Summary" so it shows each group sub-total.Which is fine.But, how can I remove the last "grand total" footer line at the bottom of the report ? I want to remove it because...
Hello In finesse 9.1.1 we access agent's info using JavaScript library i.e. finesse.js, as follows:user.getFirstName() => agent's first nameuser.getLastName() => agent's last nameuser.getId() => agent's Iduser.getExtension() => agents ext...
Is there any way to receive and handle transfer events raised after an interaction with the bar buttons using Javascript API?I took a look at the SetVariable sample but it generates a transfer from the gadget itself.Please help.Mirko
Hi,I want to use one of the handlers options (onChange) to get the updated call variables in the dialog object. Does anybody has used this handlers.onChange before? Can I get an example how to implement this feature?Thanks in advance!Best Regards,Yud...
I have created several buttons in a custom gadget in Finesse that the agents use to initiate transfer/consult actions to common destinations. Is there a way to make the buttons look like the buttons that are part of the default callcontrol.jsp ? Wh...
Hi All,We have Application based on Finesse API. We are using direct XMPP connection for events from our .net code.Now we want to make our application compatible with Finesse failover scenarios. I could not find what needs to be different to make it ...
Hello,If i wanted to create a list of hyperlinks in Finesse Agent desktop, do I need to create a custom gadget for it, or can I embed it in the layout xml?Thanks!M
Hi everybody,we have Seibel CRM integrated with CTI, and the customer needs to display number dialed by cusomer along with/instead the caller ID in the Siebel-toolbar.any idea.Regards,Mohamed Sherif
This is a Consolidated Outbound Call Report for CUIC 9.0 that is being made available to the developer.cisco.com community. It will not work in earlier versions as it will not import. Below is the developers note included as help in the report.When i...
Hi Team,My company runs an UCCE release 8.0, and we are planning to upgrade to UCCE release 10.5. Now as we have several hundreds CTI OS Desktop 8.0, we are wondering what would be the best upgrade path as the Unified CCE Software Compatibility Matr...
Hi I got a CVP standalone VXML server and a call enter to a branch router and goes to the call studio script... and inside that script when I do a simple hangup function.. when the script tries to hangup what it really does is execute the survivabil...
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