Contact Center

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        This community is for questions about using Contact Center developer functions.
See the Contact Center Knowledge Base for answers to some common questions.
For production deployment issues, please contact the Cisco TAC.
For direct help with developer issues, please open a ticket with DevNet Developer Support.
Developer ticket support for Contact Center is only available for Finesse and Task Routing.

Forum Posts

Resolved! Objects not fully Instantiated

Hi! I am new to industry development, so apologies if I missed something glaringly obvious, but I don't believe I have...I am using Finesse 10.5, and I have simply uploaded the sample gadgets provided by Cisco, for example the sample learning gadget....

customer's support on Finesse customization

My customer is working on finesse 10 gadget to prevent outbound dialing if agent doesn't provide required info to call var. He has some questions on how to interact with CallControl.jsp default phone pad. What is best way to get help from the dev tea...

eliptsin by Cisco Employee
  • 1 replies
  • 0 Helpful votes

reports broken down by day?

Hello @all,Some questions I cannot seems to find a "simple" report for? Can I create (save as and then edit, I know) the ability to use the 'Contact Service Queue Activity Report by CSQ' reporting on the previous week broken down by 'weekday’ and the...

Resolved! CUIC 8.5(4) and IE 11 compatibility

Hi All,I am using IE 11 and CUIC 8.5(4) and trying to export a report to Excel, but its not allowing me to do so. Whereas, i am able to do the same with IE 8. Is there any compatibility issues between CUIC 8.5(4) and IE 11? Regards,Sukanya

sukanya_r by Beginner
  • 2 replies
  • 0 Helpful votes

Resolved! Finesse 10 requestAction ANSWER fails

Hi,We are using Finesse 10 and we are developing a gadget where one of the options will be to answer the call (should be quite straight forward). However we faced a very strange problem when we execute the requestAction() function. Here is the code t...

Resolved! Finesse 10.1

Hello All;We experience this problem today:Desktop: Agents experiencing problems signing in or desktop is slow to respond. Any idea?Thanks,Mariela

CTI Server - BEGIN_CALL_EVENT messages

Hi,We are developing a CTI bridge between a Cisco CTI server and our software, using GED-188 version 16.We appear to receive four GED-188 BEGIN_CALL_EVENT messages when 'agent4' dials '4000', using our test system. The telephone system processes the ...

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