Hello, We are currently using a Be6000 system and when we schedule a call forwarding on our phones (model 7945) to external numbers, it works perfectly when the original call comes from an internal position, but when it is an external call then this ...
Call Scenario:Phone A is agent phone for ACD calls. Agent is logged in and READY.Phone B and C are unmonitored devices.Phone B calls phone C who answers call.Phone C starts a consult-transfer to an agent skill.The call is queued and delivered to phon...
Hello I have a Cisco 7841 3pcc phone, when I specify a custom ringtone and try to play it I get-- > Bad parameter in Ring File field:w=tftp://192.168.220.120/TEST.rawand the default ringtone plays. 4047 ERR Jan 17 16:15:33.553072 (1563:1563) voice-ri...
Hi all, My CP8851-3PCC phone can't register as asterisk extesion, after submitting changes phone reboots and begins key blinking. I try to reset it to factory defaults, but after reset on first time boot phone requires activation code.There was insta...
Hello, we are offering Webex (license Webex Calling Basic Calling) to a new customer. Do I need to offer phones with or without 3PCC? Which one is correct with Webex: CP-8861-K9= or CP-8861-3PCC-K9=? What is the difference between those two? So far,...
Hello,when you already have 8800 and 7800 phones in the 3pcc version and you go for the 6825, then you expect the 6825 to be similar to the existing mpp/3pcc, or not?In fact the 6825 is a completely different platform.Where are features like: Caller ...
Hi all, I found a weird call termination issue, maybe complicated... Could anyone shed some lights?? I just have Cisco CUCM, SBC and 3rd party Cloud-based phone integrated environment. The 3rd party cloud-based phone call is routed through SBC...
I have 2 clusters A and B connected over a SIP trunk, extension to extension calls between them are completely fine. But when a phone on either side is forwarded to PSTN, then calls don't complete. If a phone on cluster B is forwarded to PSTN and get...
We have the following three model 7970, 7941 and 7965. Want to program on third party call control. Please advise. Their Mac # 001F6C800073, 001FCAE79DA4 and 002155531E02.
HelloI have installed SEPMAC.cnf.xml using the TFTP server, also installed AppDialRules.xml, dialplan.xml, ITL, CTL.When I tried to register to my asterisk server, it says, 802.x1 authentication timeoutAlso, I can see the VPN option but it disabled ...
Hello I have 3 IP Phones systems1- NEC2- CUCM13- CUCM2the sip trunk is done like that NEC--->CUCM1--->CUCM2NEC can call extensions in CUCM1CUCM1 can call extensions in CUCM2 and NECCUCM2 can call extensions in CUCM1 anc NEC NEC to CUCM1 with dail-pat...
Dear all,i am having issues provisioning a 7841 phone. Unlike it's predecessor the spa 514g where you could go to /admin/spacfg.xml and see how the provisioning file looks like, the web interface on the 7841 doesn't seem to have this option (3rd par...
