Hello, We are currently using a Be6000 system and when we schedule a call forwarding on our phones (model 7945) to external numbers, it works perfectly when the original call comes from an internal position, but when it is an external call then this ...
I have a unity connection 8.x cluster.My requirement is that when the unity connection transfer the call to user,the caller alway listen " Transffering to XXXX at extension xxxxx "Now i want to disable this message from playing,Is there any way we ca...
Our organization is transitioning Centrex lines regularly to VoIP. To be able to work ahead, it would be nice to configure these phones with their numbers ahead of time without impacting other VoIP users' ability to make calls to that number while i...
We have a 3825ISR with (2) 2-port WICs (V2). Because of internal company/subsidiaries, WIC0 has 2 full PRIs outbound to our carrier's 3945 (dial-peer 9.T), and WIC1 has 1 full PRI outbound to separate carrier 2921 (dial-peer 8.T, with second WIC1 po...
Hi, I have a BE6000 server with CUCM 9.x and Unity Connection all on 1 VM. My problem is that Unity just stopped answering calls and this affects Calls forwarded to Vmail and also calling Vmail directly. Just rings. List of troubleshooting done: ...
We have one location that is complaining that when making or receiving a call, when answered, there is no audio for about 3-5 seconds. This happens on random calls throughout the day and extremely inconsistently. This can happen with calls onsite o...
How can I configure the CUCME (v.10) so that an IP Phone (e.g. Door Phone) can only access to receptionist IP Phone and no other IP phone nor outside line?
I've followed the steps listed on the page of:http://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/115785-anyconnect-vpn-00.htmland the user has successfully downloaded the LSC file when the phon...
hi, i know in UCCX supervisors can chat with agents via text chat while the agent is on a call with a customer.my question is there a way for the sup and the agent to have a verbal conversation privately while the agent is on a call with a customer,...
Hello everyone!We're having an interesting problem with our CUE module in a UC560. The UC is running IOS 15.1-4 and CME 8.6.The issue we are having is that when callers reach a users voicemail box and leave a message after the tone, nothing is recor...
Hello. I have an error ticket from a customer who claims, that after every LAN outage, Cisco Unified Communication Manager can't communicate with VGW's (They lose the ability to call outside).They resolve the issue by restarting the CUCM. Untill the ...
I have a business with 2 departments, an office and a school. Each Dept has its own auto attendant, built with CUE Editor, and its own business schedule, and as it now turns out, its own Holiday schedule.CUE gives me the capability to create & refer...
I've had "a" client complain that the 7942 handset volume is too low, even when we increase it to max and use the "save" button.Is there any way to increase the max handset volume on the 7942/7962?Thanks
Hello, I am receiving complaints that people outside the U.S. are dialing our number and are then prompted with a second dial tone. They then re-dial the number and it will ring through to our phones. My question is where is this secondary dial ton...
I have an SG 300, ports configured per below, and some 6901 phones.My 7942 phones work great with this config, CDP puts them right on the voice VLAN 100 and everything works as it should. The 6901 just seem to spin their wheels and never get onto VLA...
I am currently using CUCM 9.1 and have 7 gateways of which 5 are MGCP and the other two are H323.I have recent receive some Polycom IP5000 conference phones and, with a little initial difficulty, have configured these to work correctly as 'Third Part...
