Hello, We are currently using a Be6000 system and when we schedule a call forwarding on our phones (model 7945) to external numbers, it works perfectly when the original call comes from an internal position, but when it is an external call then this ...
Cisco Unified CM Administration System version: 10.5.2.12901-1Product Type: Cisco ATA 191Device Protocol: SIPThanks to anyone who addresses my question! I have an ATA that periodically loses registration.Looking at he the ATA logs, I see it keeps rep...
How do I go about updating the names on the sidecar?
Dears,I have UCCX 10.5 transferring Calls to Agents, if call not answered Agent log out Automatically!Please advise any solution if someone come across same. Appreciate your Expertise ,Regards,Abid
Dear All,Good Day,In our Setup we have a small Contact Center with 5 Agents, we would like to configure in case if all 5 agents not answer, call should go to a supervisor, in case if supervisor not respond call should go to manager for Escalation.ple...
Dear All, We are facing one way Audio issue on CUCM setup. 1-From one Branch to another branch extension to ext call one way audio. 2-Calling on UCCX Helpdesk number have same issue of one Way audio. Note: its happening only from 2 branches, others a...
Bought a brand new ATA 191 Multiplatform on Amazon and entered all the same information that I had in my PAP2T: server, credentials, etc.PAP2T worked and continues to work.ATA 191 gets a 403 error. All credentials were copy and paste, so no typing er...
Hi,I have a question which is how to block an incoming call on CUCM or a gateway level. Any help will be appreciated
Hi,My phone system (CCM and CUC )has been up for long time without any issue.Only today 3 users told me that while they were on a call , all of a sudden the phone start registering and the call is dropped and then phone is back up in service.Is there...
Hi, I have Cisco ISR4331 with Version (Version 03.16.04b.S )((X86_64_LINUX_IOSD-UNIVERSALK9-M), Version 15.5(3)S4b) . I am trying to register sip phones on this and have succeeded. I used bind address command so that sip phones do get registered. but...
I configured a CP-8945 phone last month and when I plugged it back on the network, it states "Phone not registered." It was working fine and now it won't connect to the network. Any ideas? Thank you.
Hello,Hello, We have a bunch of new 8841s that do not show the correct caller ID. All of our trunks are running ISDN/Q.931We have one trunk that tags the caller id's as, Calling Party Number i = 0x2183 We have another trunk from a separate provider t...
User Rank field from End user is not available from getUser/updateUser AXL request I couldn't find the user rank tag from xsd file. How can I set or capture the field using getUser/updateUser request?
We just upgraded our cluster running 8.0.3 that was running on MCS servers to CUCM cluster running 11.5 using Prime Collaboration Deployment (PCD). Everything else seems to be OK but when I go to Disaster recovery / Backup Device it waits for about 2...
Hello,We have 2 sites in each a CUCM and a recording system (third party application)When testing the recording system with the remote CUCM, it just doesn't work : CUCM1 with Recorder2, or CUCM2 with recorder1. CUCM1 works fine with recorder1 and CUC...
