IP Telephony and Phones

I have an issue with B-ACD queueing, when all agents are busy or not ready, the call goes immidiately to the alternate destination (x6025) which rings while the caller hears MOH. I expect it to go there after the max-time-call-retry timout expires wh...

Hi all,We have a setup where there are two CUCM6 publishers with a couple of phones registered to each cluster. Each CUCM has a SIP trunk configured to the same 2821 running a CUBE IOS. The configuration on the CUBE is:-voice service voip allow-conne...

Because this is my first install using a SIP trunk, I got a question from the SIP provider that I am not sure how to answer. Their question is:"What will the customer require for TN registration with the PBX? Static or Dynamic?"I am assuming dynamic...

Hello,When transferring calls from site to site over a wan it only works in one direction. I am able to call a station at the other site but as soon as I hit transfer the station at the far end rings busy. If the station at the far end transfers to m...

Hi,I am planning to install CCM 4.2(3)sr2b on a HP DL380 G4.I have installed OS(Base OS version) version 2000.2.7 and planning to upgrade to 2000.4.4 sr10 or later.Will the CCM 4.2(3)sr2b installation go through smoothly?I am aware the minimum os req...

We have a problem at on off-shore location where the IP telephone are de-registering once in a while? Not sure of the reason where is the problem..we are setting up traces. Which protocols/ports we should be capturing to identify this issue?What are...

Is there a way in CUCMBE, to setup the voicemail so that you do not need to put in a pin number.I have tried in cmadministration to set user credentials to min digits 0, but it won't let me do that

A employer within my company is having a problem whereby, they dial an extension or external number, but there phone always dials the same extension internally for no reason.. any ideas are welcomed on this one.

Hello all,Few years ago, I found a document about how to troublshoot the voice quality using a 7960 phone into the network. I need that document now but I don't seem to be able to find it. If any of you guys know how to setup a 7960 phone to push aud...

Hi all ,I have a CCM 4.2 ,i want to change something in phone configuration,when i click in update button,a error message display:"error on page".and The event log says, "The Cisco Telephony Call Dispatcher service terminated unexpectedly."Please giv...

Hello,I am little confused here. I have just finished reading an upgrade notes for CCM 4.3 and found out that 2GB of RAM is required. So, I purchase additional RAM for 7835H-2.4-EVV1 (it is equipped with 1GB) and prepare for installation. And, here i...

Hello! We are trying to setup a SIP trunk on CME 4.2. Having done this a bunch of times before, we went about doing it the usual way. (no registration) Unfortunately, this particular carrier insists on using a non standard SIP Port. So instead o...