Other Collaboration Subjects

I have two seperate groups of callers one group internal and one external. I have a seperate application that services each group but both applications point to the same CSQ because one group of agents service all calls. In this situation how can ext...

We have a 2600, with 12.2(15)ZJ configured as a SIP gateway. Also have a third party SIP Proxy server. The proxy server requires all clients and user agents to register to it. The Cisco 2600 is not sending any REGISTER messages. My question is: Are 2...

I am currently running IPCC express 3.0(3). We would like our customers to be presented with the agents prerecorded name before they are connected to the agent. Can anyone point me in the right direction on how to accomplish this?Thanks

My company is running IPCC Express 3.0(3) and we would like to present callers with an estimated wait time based on the current queue stats. I have tried to use the get reporting statistic without success.

I have 2 2651xmv router with my a t1 pri terminated into each 1. I am running Version 12.2(11)T6 on each one of the routers with callmanager 3.3(2c) and the customer is complaining about echo problems. I have change the echo cancellation from 8, 16 t...

Recently I've discovered that if I down publisher OR subscriber I can't receive any calls from outside the VLAN. Calls can be placed out, they can be placed and received within the VLAN, but nothing on the outside can come in. All outside parties g...

Hi<br><br>I have a customer that would like to be able to delete old voice mails from users' mailboxes. Is there an Unity specific way of doing this or can we use the clean mailbox Exchange utility? It is a voicemail only installation.<br><br>Thank...

Hi,Is there any VoIP accessment tool to certify the network(LAN and WAN) quality before implementing a voice ? which like Avaya tool as name "discovery tool".Thanks,

I have a customer that is requesting that I only allow one ring tone. Is there an easy way to accomplish this? I am running CCM 3.1(3a).

I am locked out of CRA 3.0. Does anyone know how to easily reset the password of the default administrator for first-time setup? I saw a DE do it one time but forgot.

i can't find a doc that explains how to upgrade a license. i have Unity 4.02 and need to add more VM users. i have the new license file, where do i go from here.

I need to do a DIRT backup and restore of a voicemail only Unity 4.02 with AD, Exchange 2000 and Unity onbox. The person who built the box put everything (Exchange and Commserver) on the C: drive, which I'd like to change. I read that it's ok to re...

I am receiving this message in one of the PIM windows. Wondered what it relates to and how to clear it. It pops up every 2 or 3 seconds.

Please could someone tell me where to find online, the capabilities of the 7940g phone specificaly the maximum size of an image. <rant>I've just spent a fruitless half an hour searching this site for "LCD 7940 pixels" "7940 screen size" etc... etc......