Other Collaboration Subjects

I need more explainations about licensing for agents and supervisors with CRS 3.0.When a customer buy 10 agents license, can I programmed and installed15 agents but only 10 would be able to log-in in the same time or do Ihave to programmed a maximum ...

Hi all,I just completed a successful (sort of) migration from Unity 2.4.6 to Unity 4.0.2 (lab scenario). My 2.4.6 box was connected to 5.5, while the 4.0.2 is currently connected to Exch2K. Two-way trusts are setup, and I've done all the proper pre...

We recently upgraded from Callmanager 3.1 to Callmanager 3.3(2)spC. Ever since the upgrade the event viewer is filled with information messages. They are from CcmPerfMon, TftpPerfMon, MediaAppPerfMon, TcdSrvPerfMon, CmiPerfMon, CtiMgrPerfMon. The...

I have a customer running IVR on a 5400 to a Sysmaster billing server.They have supplied an IVR tcl script which works on other cisco gateways.It works fine here up to a point.IVR asks for the user pin number which is authenticated correctly on the ...

Hi,What's the best way to migrate existing DC users onto Active Directory? The same user might be configured on DC and AD already. I wonder what's the best way to move the DC users' IP Tel settings, such as associated phone and PINs, onto their corre...

Did an interesting test over the weekend. In our lab we put a call form one IP phone to another on hold to see how long the call would stay on hjold before there was some type of hold call reminder. Well come monday morning, the MOH is still playin...

Unity 3.1.3 - User trying to check messages from another phone. Presses " * " key to bypass (caller input set to "send caller to sign-in"), but nothing happens, users greeting continues to play.I have rebuilt voicmail box once and tested good. Late...

I've had to move 1 subscriber to a different server. The user now can't retrieve VM via the phone. He's prompted for password but then get "system is unavailable". This is only happening to this user. He is getting VM via Inbox, just can get on ph...

When trying to do same server recovery from 3.2.2c to 3.3, the installation is always interrupted if I select Yes when asked "The Same System Recovery flag was detected. Is this server being configured as a Call Manager Publisher?"If I select No, th...

I am running Unity v3.1.3 with Exchange 2000 and TSP connection to CCM v3.2.1c. DB Walker is reporting that an alternate greeting on my Call Handler has a "Null" switch id. I cannot find where to set the switch id on the call handler nor can I tell...

Compatibility matrix say i should make ata firmware v2.15 Default for this call manager (2.14 has a nasty lower case/Upper case MAC registration problem)My issue is that all other devices CP7960 etc. newly register or re-register after reset within a...

I have to replace my primary HD on my Subscriber Call Manager and just wondering what the best way to do it is? I figured on simply Ghost the primary HD to a second one and then putting the replacement in and ghost back the image and reboot.anyone se...

I recently installed Unity 4.01 and Domino.When accessing the ciscopca I only have the option to go to the Active Assistant features. I don't see the inbox.When I go into the SA/ Subscribers/Class of Service/Licensed features, I can see a checkbox f...

I have a 7206VXR/NPE-400/2FE and PA-VXA-1TE1-30+ IOS 12.2(11)T ENTERPRISE Does it work with G.723 codec ?

I am having an issue of the PRI T-1 circuits going to my VG200 gateways for CallManager going into Lock Out. They connect to a Nortel Opt 81. I can disable and re-enable the D-channels for the circuits and they come back clean. This takes about a ...