Other Collaboration Subjects

Currently have CCM 3.3(3)4a (2000.2.5sr7), Unity 4.0.2 (TSP 7.0.4b), CCME 3.3Callmanager is only one being upgraded at this moment. CCME have H.323 intercluster trunks to CCM.1. CCME matrix/specs show only CCM 3.3(3) and 4.1(3) as supported - is the...

Hi All,Anyone seen this error before on cdr? I can't view any phone records after May 2005, CCM only went in last month, says it can only search from 1970 to May 2005.I've read a few of the posts, and followed the directions for enabling CDR on CCM. ...

I have two 2801 routers with cme. The VOIP dial peers can call another dial peer in the system, remote and local. The routers also have 2 port fxs cards. An Analog phone plugged into the fxs card with analog dial peers can dial other analog dial p...

I'd like to setup a line appearance on my 7960. The thing is, that when a call is placed to that line and I pickup my handset, let's way, to place another call, I automatically answer this call. I would not want to answer this call. Just want to see ...

I am able to record a a phone call from the supervisor desktop, I added a button the the Agent desktop but it will not start the recording , any tips? thanks

Hi,I am using CCM 4.1.3 and the E1 for outgoing which are terminated in Cisco 3745 Router. Now the issue is I need to enable some FAX machines there so that they can send the FAX to various locations with their FAC being created in CCM 4.1.3. Is ther...

Is there a product (other than the Supervisor desktop app) that can record conversations between the PSTN and the Callmanager someone would recommend ?Thanks in advance !

Hi, I have a customer who have a IP-IVR 3.1.3 with CM 3.3.4 sr2.I will made an upgrade CM on 4.1.3and i must upgrade IP-IVR on 3.5.3.I don't find any information for IVR Upgrade.What's the procedure to upgrade IP-IVR to 3.5.3.I must reinstall or jus...

Hi,1.Can I upgrade the CM memory from 1 GB to 2 GB with any memory or does cisco recommend its own memory.2. Is it possible to have to Unity servers configured as primary and backup 3. Whats the recommended solution for backing up the Unity server4. ...

I would like to know if Cisco provide a Protocol Converter hardware device to support the lower end market SMB.

I have one MGCP router that connects to PSTN via ISDN-30 E1 PRI. That MGCP router is registered to my CCM v4.1.3. Is that possible to limit number of outgoing call to 15 so that there always have some channels available for incoming call?

hellosuppose we have a CCM and some ip phones in the same LANwe have also a PBX and a gateway with FXOFXO are connected to PBX in this case is it possible de provide MOH for analog phones connected to pbx (active call is between IP phone & analog pho...

I have a lot of prompts recorded in 64 kbps (g711) format that I now need to convert for 8 kbps (g729) format. Is there a way, or a tool that will allow me to do that. I tried Windows Sound Recorder, but there is no way to compress files there. Chri...

Hi!To get infromation on which IP Phone platform a service will be used, I'm using simple ASP VBS script as follows:===========<% Response.Write "Your IP Phone model is: " & vbCrLf Response.Write Request.ServerVariables("HTTP_X_CISCOIPPHONEMODELNAM...