I try to login and it says I don't have access and need to register. When I go to register, it says I already have access. I reached out to Cisco via email and was given the following: Hello,SNTC portal support is provided through the SNTC Online Com...
Hi! I have an issue with the Portal SNTC of my customer, I have been waiting to see the inventory, but the portal looks like the picture that I attached. Could you help me to know if somethig is missing in the process? Thanks Regards.
With CSPC, can an email to a mailer be generated when PSIRTs come in (based on severity)?
Hey everyone, I'm unable to assist a customer with setting up the Collector Password for the initial GUI set-up. Following after deploying out the latest Collector on the website, we were unable to assign it the admin password upon initial configurat...
Hi, We have a CSPC 2.7, but the GUI access is block, add the imagen error, we try with many browsers, and nothing, we have normal access by CLI, but by GUI is not possible, we try to change the password in the forgot password option and the error me...
Hello, I have a customer that has CSAM access issues after being associated and assigned a role in the CSAM tool. They have the right privileges to access the portal, have tried different browsers and refreshed cache, but it seems they aren't able to...
New Collector, Previous Entitlement, Upload stuck "In Progress" Would any body be able to PM and assist me and check the back-end to see if anything needs to be cleared?We have deployed a new Collector and between that and a unit we were locked out o...
in one of the CSPC collectors installed the Gui Admin user isn't able to login into the GUI anymore. there is no other GUI user defined in this setup. login using the collector login and root user are still possible.any suggestions to fix this?
Hi there,Can the smart collector reach distant sites ? I can scan the LAN plateform with no problems but what if i want to scan a distant site connected to my LAN Plateform via a WAN connection is it possible ? any manipulation to achieve that ? Or I...
Hi, I am trying to upload CSCP to SNTC, but I am bumping into the file upload step (upload_failed.PNG). Already checked with the customer, where all releases have already been made. I would like the command via CLI to perform the troubleshooting and ...
I seem to be having an issue in the Totalcare portal where the data contained in the reports that I run from the scheduled reports tab does not match data that I have in my inventory tab. For example, when I run the Product Alerts report, it is repor...
Hi,I must be going blind because in the Portal I simply can't see where you create a new customer. I thought possibly it would created by importing their contract, but contract import doesn't work either. How do you get started with a new customer?
I have attempted many times to remove an old collector that is no longer in service. I'm looking for assistance from someone at Cisco to get the unused/outdated collector removed. The unused collector was running 2.5.2.1 at the time is was decommis...
Hi all, i've a question regrading the inventory after each upload.its seems that the portal delete previous upload data after a new upload, is there a way to change it?
