Hi Guys We getting message from collector - Your Appliance Password will expire soon for user collectorlogin and Your Appliance Password will expire soon for user root The problem is that it looks like our password for root login is not correct and w...
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When I click to associate a user to my company the page goes back to the same page. The browser development pane gives me this error: Access to XMLHttpRequest at 'https://cdceb.cloudapps.cisco.com/csam/login.do?action=home' (redirected from 'https://...
We register a new collector from "services.cisco.com" and got the "Service Certificate File". "photo 1 & 2"Upload the "Service Certificate File" succeededAnd the CSPC initial installed and discovered some devices.But we can't upload new data to "se...
Hello everyone,Is there a way to produce a Scheduled Report to ALL users or a selected number of users from the SNTC Portal? Or does each user that is granted access need to individually set-up a report? Example:Customer wants to set-up Inventory Ins...
HelloI got problem with multiple entries in SNTC portal.I try to check my inventory but I found that sometimes I can see multiple entries for same router.We removed duplication on collector but it still bring multiple entriesSo I have one real entry...
If you download the file that the portal offers as an example CSV file for uploading inventory, it is not correct. The example file shows records where the trailing commas are omitted if the last few optional fields are omitted. If you omit the trail...
Hi, We have registered for DA on SNTC two days ago, however there is still no possible to login to the Smart Net Total Care portal. It always get redirected to https://www.cisco.com/web/fw/tools/ssue/apps/ssueap2.0/prod/#/promo Can you please help? T...
Hello,First time I noticed serious mismatch after another csv file upload to SNTC. Many devices in my inventory has wrong PID types. For example one of C819G-4G-G-K9 was replaced to WS-C3750G-24TS-S. (why?...) One line of imported csv file:device-003...
Our delegated administrator no longer works at our company.What is the process to change the delegated administrator?
Resolved! Customer Unable to Access SNTC Portal.
Hey everyone, I have a customer that was previously able to access the SNTC Portal - but as of Tuesday they can no longer access it. They are pushed back to registration, and they have tried to clear the cache, attempt different browsers, etc. Any a...
I was able to log into and view the SNTC dashboard at services.cisco.com this morning using Chrome. Now I get redirected to the sign-up page at https://www.cisco.com/web/fw/tools/ssue/apps/ssueap2.0/prod/#/promo. I get the same result using other bro...
Hi team, I would like to validate the customer manager of customer t4f (customer: T4F ENTERTAINMENT and Inventory: SLNXSNTCAPP01), because the employee who made the initial configuration was disconnected from the company and we need the employee (hol...
If so how - please advise nothing in the CSPC user guide I can see. thanks
SNTC portal was enabled for customer, information of devices was already uploaded about 5 days ago, but cannot enable CSAM portal for delegated admin. Cannot pass from review contract, on CSAM screen. Tried the same process with different navigators ...
It appears the download link for CSPC has changed. It now directs you to https://software.cisco.com/download/home/286312935, but I cannot locate the software there. It doesn't come up in search either, using every combination of the name I can thin...
