Smart Net Total Care Portal and Collector Discussions

Hello everyone, I have a customer that currently possesses an SNTC Portal with a former workplace and still has access to it. They do not want access to it because they're trying to make a new SNTC Portal for their new workplace, but cannot do so as ...

I am my company's Company Administrator.  I am trying to associate CCO users to my company so that they can access our SNTP portal.  But when I log into CSAM all I can get is the Home screen.  If I select any link or menu item it simply refreshes the...

Hello,    I have a problem. We can not enter the compiler because it has not been connected to the database (image is attached) and in turn has been corrected the error published by Cisco Security Services "Vulnerability of the static credential of t...

When I connect to my Smart Net Total Care portal page my name appears in the upper right with 6 icons next to it.  When I click on the first one next to my name it provides two choices - "Cisco Profile Manager" and "Cisco Service Access Management". ...

Hello, i am not able to access the SNTC portal despite i have administrator role in CSAM.   Could you please confirm?

hi there,   I have a CSPC 2.7 (Smart Collector) I like to find out if possible to reset WebUI admin password ?   thanks

Team,   The Inventory Collection Delta Reports are missing data for all columns (chassis, module, etc) for one of my customer Portals.  The timestamps for 2 upload snapshots are valid.  Please let me know if you'd like the details of our customer acc...

How can I update the details for the coverage status if it's not visible?

Team,   The Inventory Collection Delta Reports are missing data for all delta columns for one of my customer's reports.  The timestamps for 2 upload snapshots are valid.  Please let me know if you'd like the details of our customer account for troubl...

We have a customer that is going to re-register for SNTC today due to a company name change.  Since this will require installing the new entitlement file in the collector, I'm not exactly sure where to do that.  Assume we'll need to delete the old on...

We have a customer who was granted Customer Admin role via CSAM late yesterday and wants to know if there is any way to speed up her access since it usually takes about 24 hours.  I can provide her CCOID and customer info in PM.