My CSPC is running version 2.7.4.3. I attempted to run the upgrade to 2.8 from the Software Updates page. Status is now stuck on "Apply-in-progess". Rebooting the appliance did not help. How can I clear/cancel/stop this current upgrade so that I ...
Forum Posts
Resolved! Access the SNTC portal
When I try to access the portal I'm told I don't have access to Smart Services and I need to register. When go to the registration page I'm told I already have access and it redirects me back to the portal. It seems I'm stuck in a loop.
I have a contact at a contact who is a new employee at a customer. He is getting an error trying to associate with his new employer's SNTC portal because he is still associated with his his old employer's portal, and the old employer is being uncoop...
Hello SNTC Support: We have recently discovered that our access to SNTC Portal has been set to read-only, and we lost any and all administrative privileges to add/remove users or segments. Is there any way to gain administrative access back? Who woul...
CSPC - Uppload Fails - HTTPs TransportMode has Failed 500:Internal Server Error Hi Experts, Lately, CSPC 2.7.4 installed in my premises is failing to upload data to Cisco SNTC backend. The error is HTTPs TransportMode has Failed 400:Bad Req...
Smart Net Total Care Portal - Inventory Managment > missing data (i.e. Product subtype, Product type, End of Support date) Could you please advise why the data is missing and how to enable it to populate, for the "Product subtype" & "Product type"?...
Resolved! Cancel Discovery Job
How long does CSPC take to reflect a cancelled Discovery Job? Customer put in too wide of an IP range and the cancellation isnt reflective in CSPC
Resolved! Unable to login to adminshell
Hello- We are running CSPCv2.7.3.1 When I try to login to CLI using admin account, I get successfully authenticated but i get to linux prompt "[admin@ccoll01 ~]$ " instead of adminshell enable mode. Collectorlogin account is working as well. Can...
Hi Experts, Previously, i was able to generate passwords for both collectorlogin and root access. Now, i do have admin access where in i can generate collectorlogin password and also have collectorlogin access to the CSPC CLI. But, i am not able ...
Resolved! Customer DA no longer at company
Our company has an SNTC Portal DA who is no longer with the company. Emails to his address will bounce back. I need to migrate our SNTC Portal DA from this account to a group account that several engineers monitor. I don't want to post the address...
Resolved! CSPC Access denied.
Bom Dia !! Não estou conseguindo fazer login na CLI do coletor, pedir uma alteração de senha, quando a percepção de uma alteração aparece na mensagem "Acesso negado". Tem que ser feito para corrigir ou ter que reinstalar o coletor? Obs: Já tentei...
When installing 2.7 there was an initial default admin password “Adm!23min”, both when installing OVA and ISO. Now when installing OVA 2.8, one is asked for an new admin password; which works fine. It's not the case when installing ISO 2.8. Is th...
I have been granted access to the SNTC Portal by one of the admins but when I attempt to login the portal page appears for a moment then it redirects to register now. When I click on register now it states I am registered and redirecting but it redi...
Hi, Opened a case on web-help@cisco.com on Oct, 18 2018 asking for help on how to nominate a new delegated admin user since the user that was designed for that role was not part of company anymore, but the last update on this case was on Oct, 23 2...
Resolved! Unable to Generate Entitlement
Tried multiple browsers etc but still unable to generate an entitlement
