Smart Net Total Care Portal and Collector Discussions

Hello!  We are trying to pull back in data from our CSCP device going through the services.cisco.com.   I have been reviewing everything and am having an issue trying to access the API.     I've created a ClientID/Secret and I am unable to determine ...

Customer was able to accept and sign agreement yesterday, as well as login to SNTC portal.  When he logs into CSAM today, he's presented with the "review legal agreement" screen again but it's not opening.  Would like to have someone check his CCOID ...

Hi, I had configured the automatic updates, but it never worked. Then I started the manual upgrade from GUI by clicking the "Upgrade Now" button. After several days I noticed the status was still in Initiated. I tried with "service adminshell restart...

Hi, I have uploaded manually via the file import function a bunch of PIDs with SN. The upload was completed successfully and I can see contract coverage in SNTC dashboards and other views. What I cannot see are the HW Alerts; I'm particular intereste...

I have a customer that successfully completed the portal access registration on Tuesday.  It took about 24 hours for him to then be able to login to CSAM.  It's now been another 24 and he still cannot login to the portal.  Please advise.

I shutdown a site. My devices still show up as being reachable on the last polling interval. I have a lot of devices in this state, so I don't want to spend the time unmanaging them by hand. What can I do?

Hello team,   I have a customer that has an issue with serials still showing up in their inventory, when they were removed 6 months ago. The customer cannot verify if the data from SNTC is correct. I have a list of serials for example. Please advise....

Hi, I am trying to Generate a new CSP-C entitlement from the portal on a new deployment in order to register the Collector and I get the following error message: Entitlement file generation failed. Please try again. If the issue persists, find help ...