Following our latest discovery, we are showing a number of devices with multiple IOS Software EoL alerts for both correct and non-existent IOSs running on them: The first example is for a set of ASRs that are running 3.16S code: The EoL Softwa...
Forum Posts
Have an issue with getting a "Failed” on the upload from the collector to services.cisco.com. We have allowed an access control policy in the firewall allowing the servers listed for Cisco but still no luck. Have also tried applying a new certificat...
When trying to access the API: GET https://api.cisco.com/sn2info/v2/coverage/status/serial_numbers/<serial_number> Response: Status Code: 403 Body: <h1>Developer Over Rate</h1> Is there any limit on the number of requests to access this API? Pl...
Customers are not able to grant me access to the portal.
I have tried multiple browsers, cleaned temp files and history in browsers. I still can't see the captcha characters and will not let me login to the CSPC web portal. I have attached a screen shot.
In our CSPC collector our Firepower device is being listed as a Router with IOS XR as the OS. I think I read somewhere that this is a bug that may be corrected with an update in the future.The main issue is that while it is able to have the data col...
Was registering a customer to install the SNTC collector and got to the CSAM step. He's getting an error about not being authorized to access this resource. On the previous step, it said we successfully verified that he was associated with a contra...
Resolved! Collector not picking up firewalls
I've seen this with a few customers, the collector is not picking up their firewalls. I assume it's something simple that needs to be unblocked/enabled within the firewall?
Hi there, I have a customer that he can't give me the LOA access, when our CBRAdmin is selected in "Dashboard -> Admin -> Users -> Actions -> Manage Access" there is no "LOA Privilege" option to choose, as you can see in the image below Can som...
I will delete Job ID 4,9 and 13, because they will not be used anymore.
Hello, I am try do registration SNTC portal for one customer with your account. However, after initial onboard and receive the confirmation email, the portal is not provisioned. Someone can help? Thanks!!! - Jonildo
Hi -- I have 3 different customers encountering errors with CSAM and they are the delegated administrators.
Resolved! SNTC Portal Acess Issue
Hi, Customer has registered on SNTC portal and confirmed his access sucessfully on Dec, 16 and now, when he tries to access SNTC Portal page, he is directed to SNTC Register page. Could you help us, please? Luciano.
Other than the CSPC or 3rd party inventory collectors, is there any other way to get device data into the total care portal? For example, is Cisco able to load in purchase information from sales orders or other documentation? Or are we limited to a...
Showing the device type and all other details but no serial numbers so it is also not showing in covered/not covered. Different issue from my previous post
