Smart Net Total Care Portal and Collector Discussions

Resolved! CSPC upgrade to sp-30.0.4-0-0-lnx64 failed

Hello, I'm unable to upgrade Collector because it seems that the file downloaded is corrupted. Command "apply sp-30.0.4-0-0-lnx64" doesn't work because of that and I can't download again the file, it tells me that the file was already downloaded. ...

Resolved! Registration --> Portal Access

Customer registered on Monday but still is unable to access SNTC portal. Can provide CCOID and company name in DM.

Resolved! Data Uploaded Doesn't Match Collected

After running our discover and collecting data. The inventory/data uploaded does not match the inventory that shows in SNTC Portal. Any ideas?

Another Device Access Verification Issue

I have multiple devices on the same subnet with different SSHv2 ID and password combinations. Devices x.y.z.1-3 use one set and devices x.y.z.4-254 use another; the former uses the same ID/PW combination as all my other devices do. So I set up my D...

Cannot upgrade CSPC to 2.7.3.2 from 2.7.2

Hi Team, I tried upgrading our CSPC to 2.7.3.2 from 2.7.2, but its not happening. When I click on "upgrade now" and then "continue"...it says "Initiated installation of package". After few minutes the "upgrade now" option highlights again. It does no...

SNTC: how to add 6500 and 4500 modules?

Hello, i got some issues on my SNTC. I registered devices and everythings seem to work fine but module information does not show up. can you please tell me how to add modules so that i can check module info on sntc? thank you

Resolved! Device Access Verification Results

I made some changes to the credentials I'm using to access the devices I'm managing. To ensure they are working I ran "Verify Device Access". It seems to have run fine. But when I want to look at the results, the Verification Time and the Source r...

SNTC Reporting - Chassis vs Modules and components

how does the warranty work on a chassis. Does it cover any or all sub-components on a 6500 or 4500 chassis? i see a few modules on my chassis marked as not covered. thanks

Update to 2.7.4 stuck at Apply-in-Progress

Hello, Version Number : sp-30.0.4-0-0-lnx64 Status : Apply-in-progress Start Time : Apr/09/2018 16:38:16 End Time : - I've already tried to set the status as "apply-failed" to restart the installation process but without any result. Any idea? ...

Resolved! Unable to login to the CLI of CSPC

I am getting the below error when logging in to the CSPC. the GUI is working fine. I have tried restarting it couple of times. any thoughts? ########################################################################## This system is hardened and ...

Resolved! Scheduled Reports & Notifications

Is there a way in the Portal to automatically shut off email notification alerts for all future Scheduled Reports that we run (i.e. custom inventory report, product alerts, etc.)? I only know of a way to stop each individual report that I schedule ...

Resolved! CSPC 2.7.4 Post Upgrade Connection to Platform Software Updates Server Fails

Fellow Networkers, Having CLI applied CSPC v2.74: admin# show apply Version Number : sp-30.0.4-0-0-lnx64 Status : Applied Start Time : May/01/2018 12:26:15 End Time : May/01/2018 12:37:32 admin# sho version Build-name : Collection Platform Software 2...

IP address blocked due to malicious activity

Hi Team, I need assistance as I am having issue accessing the CSPC (v2.7) portal via GUI. The error I am getting is as following: Your IP Address has been temporarily blocked as we are detecting malicious activity. Please try later. ...

Error Enabling server connection.

Keep getting the failure Error Enabling server connection when I enter my CCO information in the Software updates tab. Does anyone know what this means and how can I connect to update the software

Resolved! Session Logout

Is there a way to set the timer for Session Logoff in the Collector configuration.

Smart Net Total Care Portal and Collector Discussions

Forum Posts

Resolved! CSPC upgrade to sp-30.0.4-0-0-lnx64 failed

Resolved! Registration --> Portal Access

Resolved! Data Uploaded Doesn't Match Collected

Another Device Access Verification Issue

Cannot upgrade CSPC to 2.7.3.2 from 2.7.2

SNTC: how to add 6500 and 4500 modules?

Resolved! Device Access Verification Results

SNTC Reporting - Chassis vs Modules and components

Update to 2.7.4 stuck at Apply-in-Progress

Resolved! Unable to login to the CLI of CSPC

Resolved! Scheduled Reports & Notifications

Resolved! CSPC 2.7.4 Post Upgrade Connection to Platform Software Updates Server Fails

IP address blocked due to malicious activity

Error Enabling server connection.

Resolved! Session Logout

Hearty congratulations to the December Spotlight Award winners!

Renew.cisco.com just got refreshed, and it will make your life easier!

Announcing Resources That Guide You to Success

Advanced Replacement Level

Clean Up Automated Email Notifications

CSPC Collection Platform Software Upgrade User Manual needs edits

SNTC Portal Will Not Create Segments

Serial and covered is not showed in the SNTC

Upload "IN PROGRESS" for more 36h in SNTC

SNTC Portal - Partner Access

SNTC Access Issues Also

Access Denied 403 error when calling CSAPI endpoints

Unable to access Smart Net Total Care Portal after access is granted