Hey Team,
We currently have a deployment of SNTC and the tool is incorrectly showing some HW are not being covered under a contract. Does anyone know how to resolve this? Attach are some screen shots of the issue.
Hi Everyone,
I upgraded our CSPC collector from 2.3.1 to 2.4. The check update -d and download commands are issuing the following error.
Downloading the requested package...% Error occured while executing command Unexpected character ('<' (code 60)...
Hi,
I'm struggeling with setting up a collector and make it work. I have tried SolarWinds NCM Connector (since we have NCM) for almost a year now without any luck, and no one seems to be able to point me in the right direction how to solve it. See at...
Hello,
I have the next problem to upload the file in the .cvs format.
Here the screen of the error I get.
I do not know what I am doing wrong, according to the documentation I am using all the mandatory fields
Just to point out: the user I us...
I have followed the Self-Service On boarding instruction but i am still not able to upload content from the collector to the portal. I have run the collection job several times and it spawns the upload job correctly and the upload job says it uploade...
I was told to post question her to get our NLS1 Service Contract Number before getting support to my issue below.
When our staff member with Cisco ID "thomas_irick" logins into SmartNet at URL: https://www.cisco.com/web/smartservices/sntc.html or htt...
Our customer ARRIYADH DEVELOPMENT AUTHORITY have SNT total care smart service
we need to know the current contract which reflected on this tool as we have active items belong to the same customer but still showing not covered at the portal
please a...
Hi, we are setting up a new collector by doing inventory on just one 2911 router to get started. It's using SNMP and SSH credentials, and things are uploading to the portal. In the portal, we are seeing the same product ID twice, except one has a "="...
I am using CDP and LLDP to discover network devices on my network. I would like to exclude Cisco IP Phones from the discovery process. I've tried adding the subnet to the unmanaged area x.x.x.* but this approach did not work. I also tried adding the ...
Has anyone experienced issues with Nexus devices not showing up in the portal? They are being discovered, but the collector says that they are being excluded. All the portal tells us is that they failed to be uploaded.
Unfortunately, that request was submitted using what appears to be a shared account. Cisco access policy requires that each account is associated to one individual, and this policy must be strictly enforced when that account is to be used to administ...
Hi Team
I have a cusotmer with the following query,
if they put their AP’s in a NEMA Enclosure will this affect their warranty/Support in anyway?
They have ordered some external AP’s but these were not waterproof/dust proof etc so they are looking ...
