TelePresence and Video Infrastructure

I have recently been upgrading codecs for three different customers.  Once upgraded to 7.3.3 i get a provisioning error.  All three of these systems (MX700, mx200, and a c20) all have received the error.  I have removed all the provisioning info and ...

Hi Guys, My Customer is installing the VCS expressway x8.6 and one step is requested the username and password. He told me that not configuration this information. I am not specialist in this technology. I searched in the site, but, not found this in...

Dear Team, Wanted understand on below points: 1. Can we register polycom VSX 5000 on VCS Control C?  2. Is there any incompaitibility observed so far?3. Is there any document for Polycom endpoints and VCS-C comapaitibility. Thanks, Sanket G 

I wonder if there's a possibility to limit access via the TMS user portal.I only want select users to have access to their CMR but in the TMS Group permissions there is no setting for CMR access.Is there another way? rgds, Geert.

I have  SX20 , so i wanted to see and back up call log/recents. right now i have a software version of TC6.0.0.876266. when i log in from web browser,  there is no option for  recent  call. what seems to be the problem

Taking a look through the information around the xml api for Webex and I'm having some issues identifying if CMR can be managed via the API.  I see there was notes in the API 8.0 SP11 release notes about this being added but doco seems deficient othe...

Dear All, I need to use two cameras with SX20. Can i achieve it with any type of a splitter. Just one of the cameras working at any time, would be fine with me. Regards, Sumesh Cherian

Dear Friends,    I have implemented a telepresence system with CUCM10.5, Telepresence server (version 4.1) and telepresnce conductor (Version XC3.0.3)(both are installed in VM).  I have 4 MX300 codecs. the issue is, i am making an ad-hoc conference c...

My SX80 when calling a SX20 will only set at 512 kbts even though I have set banwidth to the maximum

I have a new installation for 6  Devices Cisco TelePresence Codec C40 connected in same place with 2 VLan`s, when i do conference between 2 Devices it`s working well while when i Make conference Between 3 Devices,two Devices working well but third De...

I have recently installed 3 IX systems and as mos tof you are aware these seems have a few issues.  After a few TAC sessions i have noticed all 3 IX systems on 8.0.5(4) software says logs incomplete.  However we download and review the logs with no i...

Hello, I have begun the configuration of a cisco SX80 codec, with a telepresence 60 camera. after initially being able to see the camera image, this has since been lost. I can see the camera in the peripherals on the web interface GUI, however this i...

SX-80 rev. TC7.2.1.cb31c3d Not using a Gatekeeper, NAT, call manager, VCS... etc..system has public IP and uses H.323..can make and receive calls just fine..no concerns or issues with other settings..BUT..how can I make this Diagnostic error go away ...

We are in the process of dual-purposing one C40 on a multi-classification system. When changing from one class to the other, the system is wiping the IPs, such as gatekeeper and SNMP address, and rebooting. Upon reconnection, we were intending for TM...