Unified Communications Infrastructure

Dear Netpro gurus,One of my customers is keen to buy a Cisco Contact Centre solution. The plan initially was to have 300 agents spread across the country for their hotline.For the recent years, it seems that the features is very similar to the full b...

Hi all,I am trying to install CUEAC Attendant Server on Windows Server 2008 R2, tried several times. First, it got stuck on the Databahse Wizard. After three reinstalls, it still got stuck but somehow built the configure database named CFGATT and the...

I've got an interesting problem that I recently posted about in a different discussion forum.Basically I've got a presence setup. This is federated with an OCS. The OCS domain is something like company.com This is the same as the email domain, and th...

I must be misreading this surely! The BE6K Data Sheet quotes "Voicemail Capacity: 10 voicemail messages per user." http://www.cisco.com/en/US/partner/prod/collateral/voicesw/ps6788/vcallcon/ps11370/data_sheet_c78-718398_ps11369_Products_Partner_Resou...

Hi,I am looking for some help to confirm if dual forking of calls is supported on Cisco ISR G2 gateways. This is required as we are trying to explore if we can use Cisco gateways for a parallel run of CUCM and Lync in the migration phase in a way tha...

Hi,We are installaing UC applcations for one of our customer including CUCM cluster,CUC Cluster as well as CUP cluster (Two servers for each cluster Pub & Sub). They require to use their DNS server as well as their domain to be added on the UC applic...

Dear NetPro gurus,One of my customer was wondering where when there is an emergency situation, it would allow the caller to press a key (say 1 while they are awaiting their call to be answered) and that would increase the order / priority of their ca...

Hi Guys,one of our customer would like to do an update from CUCM Version 8.6.(2a) (8.6.2.20000-2)) to 8.6.(2a)SU2 (8.6.2.22900-9).Cause he has an "zero downtime agreement" he needs to know about new known issues after the release date , which can aff...

Hello Team and Experts,I am trying to integrate a CUCM 8.6.1 with a CUE 8.6 ISM internal module inside a 2911 router.I just followed the instructions in the documentation provided in the Cisco site and other ones, but I still have the problem that ne...

How can I integrate Outlook calendar access features in Unity VM service?

Hello all, After I upgrade cucm to 8.6, all phone is not registered to cucm. Status message shows tftp timeout. I check the tftp services, it is inactive. But when I try to activate in serviceability, theres no services showns. Refer attached. Then I...