Unified Communications Infrastructure

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HelloWe have an issue where when an agent misses a call they go to a not ready state.  Could you please let me know the settings to keep this from happening. I only want them to go not ready when they select the not log out button on the agent softwa...

Hi Guys,Recently we had Remote call control stopped working. There were no config changes made either on OCS 2007 R2 or CUPS (7.0.2) or Call Manager (7.1.3).I went through traces on presense and did not find any SIP unauthorize error messages. Curren...