Unified Communications Infrastructure

Can anyone guide me on how to configure the Siebel to toggle Agent State from Not Ready with Reason Code (say lunch) to Not Ready with another reason code (say meeting). Currently, they go from Not Ready to Ready and then to Not ready to use differen...

Does anyone know of a way to have extension that do not have a voicemail account listed in a Unity Connection directory handler? Is this possible.Thanks.Justin

Implementing CUC 8.5. UM works great to Outlook (Exchange 2007). Emails from CUC to Iphones work great - they have the WAV file attachment. However, the same email notificationto Blackberrys never happens. BES issue?Thoughts?

Hi Guys,Recently we had Remote call control stopped working. There were no config changes made either on OCS 2007 R2 or CUPS (7.0.2) or Call Manager (7.1.3).I went through traces on presense and did not find any SIP unauthorize error messages. Curren...

Hi,We integreating the CUPS with Sametime using PCAP.When PCAP update the contact list , it is not updated in the CUPS end user.We got the following error message.     Status6 recent updates to your contact list have not yet taken effect. They are qu...

I am using CallConnector V1.5 with mobility on a UC500 box.  The box uses SIP trunking and every phone has a primary and seconday number assigned to its DN.  The primary number is the 3 digit extension and the secondary is the DID number from the SIP...

IN a company which started to move using cisco voip- It`s first branch uses cisco call manger express (cme-full-7.1.0.1.tar)with 48 users :I`m  facing some problems please I want some help:-1-      The ip phone 7937 can`t register with the cisco c...

Hi AllI'm running CUOM 8.0, I can see in the call statistics graph that there are quite alot of attempted calls as per the attached screenshot, can anyone advise what is determined as an attempted call within CUOM and if there is anyway I see what th...

Have been looking around a lot and can't quite figure out what I'm missing...  I have the phone designer installed and running, and all the setting for the phones seems correct.  I start the designer up, and it brings up the two phones I have associa...

Hi,I'm in the process of installing a unity connection, I made the configuration as requested in the guide by creating the needed CSS & partitions but I probably miss something as when I try to call the voicemail pilot, this doesn't answer.As I go to...

Hi everyone,I need the part number for this please:Cisco Call manager MCS7825H3-K9-CMC1 Preload Cisco Unified Communications Manager 7.0 Qty 1brsam

Hi All,I am trying to enable the holiday greeting through GUI for one of the end user. Eventhough I enabled the holiday greetings, am getting default system greetings. I am using 7.1.5.30000 version.Can someone help me here...Thanks in advance !!!!

So I have a customer who currently dials 886 and then their PBN (Private Billing Number), and finally they dial their long distance number.Platform CUCM 8.5 UC on UCSThoughts - At first I thought I could somehow create a translation pattern and then ...