Unified Communications Infrastructure

I have one user whose status is not visible by users that are connected via Federation.  Users within the same cluster can see his status normally.  And he can see others, both locally and across a Federation connection.  However, when someone in ano...

We use "firstname lastname" for the login/userid. It seems everytime a new major release of some of the UC products (especially CUPS/CUPC) there is an issue that i have to get addressed because of the "space" in the user ID.Are we the only shop in th...

I did find several methods how you could kind of "hack" this into the UC560 via CLI but is there a way how you do it with CCA or in a CCA-compatible way?Thanks.

I have been tasked with attempting to get Unity 4 to work with Exchange 2010. I know that this configuration is currently not and will not be supported; however, I wanted to see if anyone else had attempted.So far, I have gotten most everything opera...

I've got an interesting issue with a customer who is running Unity 5.0.1.  They recently made some upgrades around their network.  No changes were made to Exchange, it was only other MS servers.  After the changes were made they could no longer add o...

Hi People!We need your help with the following question:We need an Auto Attendant in our company, so we are interesed in the NME-CUE module with Unity Express 7.1. We don't need any voicemail, just the Auto Attendant feature for callers to listen to ...

Hi,I am looking for a powerful voice recording product that integrate with Cisco Unified Communication solutionAny Recommendation   ?Kind RegardsMohamed

Hello,Anyone with experience in this?  We have a single number, an external conference bridge number.  When users attempt to dial it, the call runs through our OCS mediation server, and is placed with the cisco gateway.  I see the the call come acros...

Hi,We're writing an IVR application which register itself as a CTI Route Point. This CTI RP has one line, 2000, which receive the external call (PSTN) from a voice gateway. A customer calls 0800 number, then flows thru PSTN->E1->Gateway->CallManager ...

Hi,We are facing issue with the unity express module. Users are unable to retrive voice messages from ip phone after they enter PIN.After user enters the PIN for the first time, again IP Phone asks to enter PIN.Finally the message comes " I didn't he...

I am trying to configure the IPPM service on two phones: 7975 and IP Communicator but I'm getting the following message on both when I press the services button:"Invalid DeviceYou were trying to access IP Phone Messenger service from a device not pro...