Unified Communications Infrastructure

Hi,-line1=1000 with pt_internal, cfb=line2-line2=1000 with pt_internal_2ndI installed Arc enterprise version 5 and want to monitoring the BLF status for line1 only. line2 is just roll-over purpose in case line1 busy but the Arc is random to monitorin...

Hello everyone,I'm working on a data synchronization package at my job using Microsoft SSIS to combine data from different application. We are using Cisco call manager and Unity for our phone system, and I'd like to access the Unity database to grab ...

We are upgrading a Unity VM system from 4.0(5) TO Unity UM 7.0(2). AD2003/Exch2007 Unity has 3xx PDL's in and AD has 7xx. Has anyone had experience in importing PDL's via COBRA's. What occurs if COBRA's attempts to import a PDL with the same name...

Hi and thanks in advance.I am running Cisco Unity 4.0 Build 4.0(5)I know its an old one but its all we have.The time stamps on the voice mails are 1 hour off. Every time i change the time on the server the voice mail becomes unreachable. Where do i...

Hi,We are using ICM 7.5(6) enterprise with OUTD dialer in redudent agent and MR pg's.We have 42 dialer ports per PG and the normal calls in Preiview direct mode works fine.The only problem we facing is personel callback in preview direct mode and the...

Hi I am searching for the procedure for backing up recorded audio and meeting to a backup server or anything ( Tape,CD etc).Till i haven't find any such document.Plz let me know if anybody has done this and also plz share the related documents.Thank...

The Inter-company Media Engine is one of the most interesting new elements introduced during the recent Collaboration Launch Event. The way that secure UCMs "auto-discover" each other and authenticate one or more phones on another company's premises ...

We use meetingplace express to help remote users. We find that when in a meetingplace session installing software or drivers when then user gets prompted from UAC to continue then for credentials the pop-up window does not show inthe meetingplace ep...

I know that with this version you can select in the subscribers profile to mark as private, however, at a customers site it just isnt there at all. Marked as urgent is there. Is there a setting somewhere that allows this to be seen?

Hi,I've got IP Communicator(softphone) working in a CUCM 7.1(2a)SU1 environment. Services such as Extension Mobility and Directories are working for all 79XX desk models but I get a "host not found" when I access them on the IP Comm client. I have f...

I am looking to see how a 800 number is routed to our main phone number 2500. Where is a good place to start?Also I notice that the MGCP gateway / Inbound Calls / Significant Digits = ALL.So I'm not sure how a 7 or 10 digit call is routed either!Than...

My users would like to be able to use the Unity Auto-Attendant by saying the number rather than by pressing it on their dial pad.I have Unity 5, what is required for the voice recognition part?Is it SpeechConnect, and if so, do I have to purchase a l...

Hi,If i have a voip dial peer with destination pattern 4... and session target to a CUCM and have ephone-dn 10 with extension number 4000 configured on the same gateway.If an incoming call comes into the DID for extension 4000 it sends the call to ep...

Hello All,I am looking the way to get incoming calls to CUCM routed to one or other extension depending of the Time of Schedule. I have seen how to route outgoing calls, but not incoming. Any idea?Many thanks in advance.

Hi In scenarion here, ccme with cue 7.0 environment. whereby there are esxtension in CCME and not all these extension have voicemail in cue. I do encounter that those extension without voicemail service, when user call the aa service, aa not able to ...