Unified Communications Infrastructure

A client of ours is migrating from Unity to Unity Connection and wants to know how the user experience may change. While I did find a feature comparison chart, I'm looking for information about changes to the TUI or system prompts. And can you set a ...

Hi,I found in one unity 4 installation users complaining that on some calls can't hear the first piece (half second)of the main greeting.something like instead of hearing "welcome to company xyz" they hear "ome to company xyz" any ideas?Thanks,Adrian

I read on here it supports sending WAV attachments now? Anyone elaborate on this?

Hello,My customer is a global company, with a fairly complex AD forest. I have been working with Unity 5 and Unity 7 within EMEA, so have consequently had to extend the schema to support these. My customer currently uses Exchange 2003 but the US team...

Hi,I have configured IPMA feature on CM version 6.1.3 for about 10 users. The configuration is in place since few months and call routing happens correctly. However, we observe that the IPMA CTI route points get unregistered frequently which causes "...

I am performing a Unity 4.1(1) to 7.0 migration with New Hardware. I have built the new server and have installed 4.1(1), imported the DiRT Restore and am running the 7.0 installation portion.Running Permissions wizard indicated I need to run adsche...

When trying to use the phone as a playback device in Viewmail for Outlook, I get the following error message: “Access was denied when connecting to the voice server. To use the telephone you must be logged into windows using the account associated wi...

Running Cisco 4.2(1). When running a subscriber report as CSV, the information in the columns doesn't line up with the headers. Working with TAC, we've determined that the accounts that were set up in a previous version of Unity have the call handl...

I have a primary and failover unity 4.0(4) servers. It is has licenses for 660 subscribers and that is being shown on both servers. When looking at the status monitor on both servers, the primary shows I have 660 subscribers, on the failover, only 50...

About 3 weeks ago we installed a vg224 analog gateway and have some fax machines on this along with paging. Last week random ports would go dead. If we moved whatever is on that port to a new port and re configed the new port it worked fine for a few...

HelloKindly help me out how to access the the database of CUCM 6.1.3.Thanks

Unity 7.x, Exchange 2007, Active Directory 2008.Client reports the following for their REMOTE CUPC/softphone clients: Internal caller calls, gets ringback, can leave message. Message shows properly in both CUPC and e-mail application. ...