Unified Communications Infrastructure

Resolved! Broken link in HCS docs - trying to track down info

I've been reading through the following document Cisco Hosted Collaboration Solution, Release 10.6(1) License Management and I'm having trouble with a broken link. In the section for Cisco HCS Basic License Bundle, it states: "The Cisco HCS Basic li...

Resolved! MediaSense recordings access

Hi, Is there any way that an API user can be created to access the call recordings of specific set of users. In the current scenario the mediasense API user can select and hear all the calls that are recorded in the mediasense. I want to give access ...

Unified CCX Editor: Help altering a queue script for additional flexability

Hey. So of recent, I've started digging into the UCCX Editor for our company. Long pre-face story short; we hired a company to set up or new phone environment and such months ago. The Parts department uses the UCCX interface, and we've had weekly com...

how to fully backup my voice servers?

i have : 2xcucm version "10.5.2" 2xIMP version " 10.5.2" 2xcuc version "10.5.1.10000-7" vcs-control X8.6.1 vcs-expressway X8.6.1 i want to know how can i fully backup my system in case of a full hardware failure , so far i have taken backup of all ...

Resolved! In search of Unity 5 ES89

Does anyone know if ES89 is available, just not public?Trying to setup Digital Networking or Unity to Unity Connection Interchange and understand that for Unity 5 you need ES89.http://www.cisco.com/en/US/partner/docs/voice_ip_comm/unity/compatibility...

CUCM, PCoIP Zero Client and Telisca SSO possible?

Hi, I have zero experience of Cisco UC but I do realise it is a complex but very flexible ecosystem in its own right. I have a client who currently has a setup where a laptop running Telisca SSO is connected to a phone which in turn is connected to t...

Resolved! Can Finesse 11.5 workflows and .exe files

Im currently running UCCX 10.5.1 with CAD and want to upgrade to 11.5x.I have a couple of workflows that take an incoming call queue variable and if it meets a certain criteria will run .vbs scrip to created a windows screen pop to tell an agent to g...

Resolved! Unity connection 10.5.2 voice mail not delivered to user inbox

Hi to everyone All of the sudden users are not receiving messages in their outlook inbox, we have setup Unity to send any received messages to the users inbox but for some reason it stopped working, I have checked services and all are Ok and runnin...

Resolved! CUE: "Are you Still There?"

In CUE when i create the script of the screenshot (In the gateway cue 8.6.10), at the end of the enterprise prompt we hear "Are you Still There?", I tried creating a new script but i can't eliminate that message. I don have CUCE editor, this is my on...

Resolved! Stereo audio codec for video conferencing device MX300

We have MX300 G2 which is registered on call manager which is configured to use g729 to call inter-site.As per MX300 datasheet it does support 20KHz stereo audio feature. But I have tried call manager region with all possible codec that is available ...

Messages button not allowing to log in

I have a 7965 phone that when I hit the Messages button, it goes to voicemail, but when I try to enter the pin, it is always incorrect and then eventually locks the account. However, if I dial 6600 to get to the voicemail, then *XXXX for the extens...

Is there a way to clone a single in the CUCM - Publisher?

I didn't see any options for copying or a cloning a single user. The phone allows you to copy a the phone's setting but not for a user? This would help with just adding a new local user for some example.

Call Recording Product/Feature Advice Rrequired

Hi all, We have a requirement to record all calls (in and Outbound) from/to any nominated Numbers/Phones (Concurrently 1 number/phone but might change in the future). It also needs to be in Stealth/Silent mode to caller and callee. I was wondering ho...

Add Personal Directory to the Directory button on 7965/7975 phones

How do I add a "Personal Directory" under the "Corporate Directory" in the Directories button on a 79XX series phone, using CUCM 10.x? I already know how to create a Personal Directory as an IP Service, but I’d rather add it under the Directory butt...