Voice Systems and Accessories - Small Business

Hi all, I have installed a trial of the SCC server and advanced client. I have a couple of questions on this.1, I have an issue with "detect and highlight phones numbers in web pages" tool. It picks up some numbers but not many of them, especially th...

Hi Cisco Team,Would like to bring to the attention of the Cisco Dev's the following issues that are somewhat disturbing and worrying, they have been noticed in particular of the last two larger deployments using UC-560 systems, they are continual and...

Hi,I may be missing something completely simple but its getting late and I have now frazzled my brain so rather than slog on i thought i would ask the support community for help.I have a UC560 which i have configured using CCA3.1I have set the busine...

I'm tring to use the new Call-back rules in CCA 3.1The ITSP is nexVortex and they say they are using e.154.   All inbound numbers show as +xxxxxxxxxxI've setup the call-back rule as - *   then add the 9when i select the number in missed or received c...

Hi,The SPA525G2 v. 7.4.8 uses the same programmable softkeys for Connected and Start-Xfer phone states.Changing the configuration for the Start-Xfer phone state does nothing to change the keys after hitting the 'xfer' button on the phone while on a c...

I know that it's been said several times, but I just wanted to register a request myself.Either UC320 to UC320 over vpn or UC320 to SPA504G over VPN. I have several offices that need to have an upgrade.  I was rolling out the SPA9000 which allows me ...

I have my phones on a hunt group, it seems if your on an active call the station will not ring for a new incoming call. It only displays the call and the red light on top flashes.  Shoudn't the phone ring even if you on an active call?  Here is a sen...

We have used the Smart CallConnector Client and Operator with the SCC Server.  I noticed that the Operator comes in both a SERVER and STANDALONE configuration.Does the Client also work without the server?I know that we would not get Presence and IM, ...

The user voicemail system has four different recordings a user can make...name, busy, unavailable, and name.  I have noticed if you bypass a recording by pressing a # you will get a default message from the system with is fine.  How do you set the re...

hi there i have some problems with setting up a BT voip trunk. The issue here is I can receive calls and make outside calls, but only on landline numbers? my setting:Provider: Generic SIP ProviderDescription: btProxy: bmnhb-03.bt.comRegistration:  ch...

Hello,First time user on the discussion Alright - when someone calls into our system, our SIP Provider (Skype) sometimes receives a 410 message from our UC320 and the call will not ring. Now, this is a hit and miss thing so I am unsure why it works s...