Contact Center

Hi,we have one customer that would like to make upgrade of their contact center to new version (probably uccx8) and email agent functionality seems very interesting to them. But they would like to know if is it possible that supervisor approve outgoi...

Hi everyone,I have a UCCX backup failed issue with one of our clients.It's a UCCX 5.0(1)-SR02ES08-Build083. When i tried backup, the bar stopped at 5% and the error message is like this:Unable to contact Call Manager. Please make sure that the Call M...

Hi all,I have an UCCX 7.0 SR5 call center. My problem is that the agent detail report is showing calls outside the defined time range on the historical reporting client.Those calls start slightly after the end time difined in the HR client.Is there a...

I am able to login to EIM from the CAD integrated browser and basic functionality is working.  When I select the Options, Messages, Search, or My Report buttons, it launches a new browser but the final url is never inserted and all you see is about:b...

Does anyone know how to load superviosr agent desktop application on win-2003, this is only for lab environment....

Hi all:I have the following environment:IPCC 4.5 Premium using Oracle client 10g.Test connection between ODBC Datasource administration and data source its working. (From Control Panel, Administratives Tools, ODBC)When i try create a new datasource f...

We've written some custom java and after we load it via custom file configuration, the script editor dies after we try to create a new variable.  We've implemented lots of other custom JAR's at other sites, so we're pretty familiar with the process. ...

Hi all,I have a ICM 7.2CCM 6.1Unity 7.0.2I have a CTI Route Point 7777 that forward all to voicemail.In Unity, I create a new subscriber for extension 7777.From the other phone, I dial 7777, I can reach the beep tone (yes, this is the mail box).But  ...

I have 2 translation rules one for inbound and the other for outbound, the outbound has got 15 rules defined in it, now we have the requirement to add three more rules to it, but thats not supported, so the only way is to add a new rule, but how can ...