Does anyone know the steps for setting up an email alert in a script? I want to send an email from a script to the Engineers when a caller get to the "System Trouble" step in the script.
I have UCCX 5.0.2.When off duty,caller can live a record.UCCX can record the message to local disc,however it can't record to a mapping disc.I use the command "G: \\IP\ciscorec "pass" /user:account" to mapping a disc. When testing the record,I hear ...
MonitoringCM 7.0/Unity 7.0 CCX 7.0I have a customer who was requested to be able to do a monitor with a 7921 wireless phone. He wants to be able to walk around and use a feature code to monitor his agents that are using the Cisco agent desktop. On...
Can a supervisor monitor calls that agents make outside the queue or to each other? I have an installation where this is failing and the sup can only monitor calls that have come directly from the queue.
Hi,My customer wants to monitor CCM6.0 & IPIVR5.0 in terms of the CPU,HDD space and services,any error messages. Is it possible to monitor this using a non-Cisco based monitoring software.What is the configuration to be done on the CCM server and IPI...
Hi there !I need to create an application that does not have CSQ... It will have only a menu and a call transfer...As I cannot monitor CSQs, I'd like to log the calls with a .txt file. Is it possible?Here is the file format that I'd like to write.yea...
HiWith a fractional PRI of 8 Channels, is it possible to dedicate 4 channels for Incoming only and 4 channels for outgoing only.The Voice Gateway used would be 3845, with IOS version 12.4.Can this be achieved using CUCM v7.Thanks
I have an "if" statement in a script I'm putting together. If I want to create a condition where a variable equals "3". I could enter queuelength == 3What would this look like if I wanted to create a condition of queuelength being equal to a variabl...
Hi all,We have a deployment of a UCCX 5.0(2) SR2 HA cluster.The web interface for the first server is always unavailable. We restart the servers, the web interface works but after a few hours it fails again.Does anyone face the same issue?
Our company is getting to the point where it would like to build more complex IVR scripts to provide for better caller experiences. Does anyone know if there is any specialized training class that just deals with how to use the Cisco CRS editor to bu...
Hi,Customer have UCCX premium with outbound option.Now, I can only from UCCX administration upload phone numbers to call.Is it possible to configure outbound dialing, so that I don't need to go to administration page?Maybe some dialer with phone numb...
Hi Guys,We had a shutdown on the weekend and unfortunately the RtCSQsSummary table for 3rd party wallboard are not updated anymore.The wallboard are currently showing all 0s and when I check the RtCSQsSummary table on CRS Server directly it also retu...
