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We are using Windows 2000 SE for our IPCC server and we need to do Windows updates. I have been told months ago that we can get the updates from:http://tools.cisco.com/support/downloads/go/IPCheck.x?defAdv=N&sftAdv=Nâ„‘=win-OS-Upgrade-K9.2003-1-2a-s...

Hi we have UCCX server in other VLAN than our IP phones .. Now we about to apply ACLs for those VLAN can you advice what communication between IP Phones and UCCX server should be permitted ??thanks a much

Hi everybody, we have a error "logic error occured prior to Locking TP Services" when call goes to an agent and he try to pick up by the hot keys ( F5 )

we are using IPCCE 7.1 with CVP 3.1 OUR CC is looking for report that shows the Number of calls dropped on queue by system for exceeding the maximum queue time.note:is the only place to configure the max queue time is the router registry?

Dear all,I am experiencing some problems when programming in CRS editor an script for IPCCX 5.0(2).When I try to get a user using the Get User step with the Query Type = Agent Extension and providing the "extensionNumber" it always enters in the Unsu...

Hello I need to know why my quality management desktop do not send the calls to server of Quality Management 2.4, there is one day in I specify that he doesn't send them, one day before and one day later this if I work .Here is the image of the agent...

We are currently using EIM 4.2(5) and have set up auto acknowledgement emails for the various inbound email aliases. The customer wants to send these auto acknowledgements from a no-reply email address rather than the address it was sent to original...

Hi, If the ctios server A lose heart beat with the ctios server B,what will happen?Thanks,Gnan.

Hi AllDoes anyone know if the supervisor desktop can display if calls are meeting the configured service level of a CSQ?I have a customer that had (previous system) a realtime display showing the % of calls meeting service level and what the same fun...

Have a couple of questions that I need clarification on with some backup documentation please as this has to be clarified as we are having issues that need to be resolved.1. Within the system there is an Enterprise parameter that allows the superviso...

Hi,I would like to know whether there is any setting in IPCCX 4.0 by which agent which is logged into IPCCX system using either IPPA or CAD automatically logs out after a specific time? If yes, what is the default timer and how do we change the same?...

SIDE A:UCCE 7.5Callmanager 6.1 Publisher, Subscriber 1CVP A serverAWDB/HDS/WebviewSIDE B:voice gateway 2851UCCE 7.5Callmanager Subscriber 2CVP B serveripcommunicatorprotocol is SIP for all systems.Agents login to ipcommunicators at side B location an...