Hi FolksI am new to Finesse, I am looking to see if there is a gadget that will allow a user to pause a call recording and then allow then to resume the call recording.ThanksAndrew
I am trying to add an element in a group inside of Courtesy Call Back. The exit states are greyed out and I can not select done. What am I doing wrong? I have included an attachment in word of a screen print.
Hi, all.I am using uccx early release lab. When I am trying to open remote desktop connection to the 10.10.20.120 as administrator - it shows me:"password is expired and should be changed"What should I do in this situation?Can I safely change the pas...
Hi all,this non gadget sample from cisco is not working on the IE11 without compatibility settings. Do you have any idea what could be a reason of that (maybe some bug on the cisco .js) and if it could be repaired? We are receiving exception on the a...
Hi,I am using PCCE 10.5 and using Finesse 10.5.In ICM script I am passing CTI data via Call Variable1, Call Variable2, Call Variable3, Call Variable4 and Call Variable5. When the agent answer new call then the agent can see all the data in Finesse sc...
UCCE 10.5.2; Finesse 11.0I am just getting started with Finesse and gadgets. I was able to do the rudimentary Poster and Pidgin items described in the Finesse Developer Guide (all IPs pointing to Finesse pub). When I tried to find a way to "logout" ...
Hi, all. I am working with finesse in the sandbox lab.How can I catch the window.unload event?I have the following code in gadget init function.$(window).on('unload', function() {var x ="unload";return x;});This code works on any other webpage. Simil...
Hi,I got below error message in my browser console window, while test Embedded SFDC sample gadget, any idea?Error:Load denied by X-Frame-Options: https://ap1.salesforce.com/_ui/identity/phone/AddPhoneNumber?retURL=%2Fhome%2Fhome.jsp&d=m does not perm...
Some users have noted that their local SDK extension JAR (the Jar in the plugin folder) is not getting auto-updated when we push out a release. This post describes the basics of how the auto-upgrade process works and how to ensure that your applicati...
I am relatively new to Finesse. I am building a new Widget which resides on a separate server.I took the SampleGadget demo from the Finesse web site and I have a problem with V 11.0 which I work with.I added to the creation of User an error handler:u...
HiHas anyone had to do this? How did you go about it? The nut to crack being that only the agent itself or a supervisor is actually allowed to change agent states, not an admin. Consequently, the only way I see to do this would be to create one big t...
hi there,We have encountered some issues after cut-over for our customer.They have UCCE, CVP v10.5, SIP Proxy server and have done integration with OBS, their Oracle middle framework with their Back-end Host.1) They have done a Custom Decision Elemen...
We are using Cisco Transfer element for making an outbound call to connect the caller to the desired destination. We are using consult transfer feature of Finesse to put the original caller on hold and involve VXML application to initiate a call. Onc...
I have this code, which I have used for Finesse 10 and 10.5, works perfectly fine, I receive notifications any time a dialog is started (abbreviated for clarity):user = new finesse.restservices.User({ id: id, onLoad: handleUserLoad, onChange: h...
