Contact Center

cancel
Showing results for 
Search instead for 
Did you mean: 
cancel

Intro to Ansible

Good Documentation

The Great Selenelion


>> View previously featured conversations <<

Forum Posts

Here is our environment info: Deployment Type: Packaged CCE: CCE-PAC-M1Unified CCE Version: 9.0.4.0.0.1454 **A little background: Client is an insurance company, and by law, when a caller wishes to sign up for an insurance policy over the phone, the ...

I am building a new Widget which resides on a separate server.I took the SampleGadget demo from the Finesse web site and I have a problem with V 11.0 which I work with.I added to the creation of User an error handler:user = new finesse.restservices.U...

gfoster1 by Level 1
  • 2574 Views
  • 3 replies
  • 0 Helpful votes

Hello there, I want to know if is possible to change or generate the CRS with a different common name , i tried adding the alternate name on the set web-security, but the name of the server appear on the certificate request, we need to use for exampl...

amora1977 by Level 1
  • 743 Views
  • 1 replies
  • 0 Helpful votes

Resolved! UCCE chat/email

Hi all.I tried to use REST API for Social Miner in UCCE 10.5. I need to create "server side" of communication. Customer side is ready (it is black box and I cannot change it). If I logged in Finesse web client UI, I can chat between customer and Fine...

Hi, all.I am learning to work with finesse gadgets using Learning gadget 10.5.1.I declared an User object as in instruction.finesse.modules.SampleGadget = (function($) {    var user,    handleUserLoad = function(userevent) {        alert("user load")...

Is that part of the configuration simply not implemented or am I misreading the documentation? I see Creates and Updates for a variety of objects under the Cisco Finess Configuration APIs node, but nothing for teams.What's the reason not to have an A...

We have made Agent desktop based on Cisco Finesse - UCCE APIs. We are using 3rd party library to connect to Finesse - XMPP as the connection is through the backend - serverIt is working fine for 90% of the time, but some times agent start receiving t...

HiI'm testing my Finesse API Implementation, but I can't seem to get a list of queues for a user.. What configuration and agent state would be required for this (http://finesse1.xyz.com/finesse/api/User/1234/Queues) call to return a non empty list?I ...

Hi All,We would like to develop a custom dashboard in CUIC. Customer wants to reproduce look and feel of report generated using 3rd party reporting tool and the same has been expected using CUIC. We are facing difficulties is providing expected custo...

Top Solution Authors