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I am migrating from cvp 9 to cvp 10.5. I've exported and imported 3 applications from call studio 9 to call studio 10.5. I then deployed these to cvp 10.5 without issue.On the 4th application, I get an error when trying to run the deployApp.bat file....

Hello, we are missing authorization information coming from gadget prefs. Finesse Web Services Guide (for finesse 11) states following.Required Module pref Features:• <Requirefeature="pubsub-2"/>: This feature is required for the gadget to load in th...

Hello,I am developing applet based agent desktop application using Java CIL. I have one query related consult call.In case of consult call transfer, I would like to know which call leg is cleared either consult call or customer call which is held in ...

Hello,Is there a way to make a 3rd party gadget available just for a certain team for example? How can I do this?Tried changing the Finesse Layout XML, adding conditionals, but they seem to not be supported.Andrei

Hello,Just a Finesse newbie trying to implement this in my mixed mode UCCX.Is there a way to make installed 3rd-party gadgets available just for a specific Team?From what I've tried, conditionals don't work in the Finesse Layout XML. Something like e...

Hi   was going through the document for Social Miner API 10.6 https://developer.cisco.com/docs/contact-center-express/#!previous-documentation-pdfs   Is it possible to customize the look and feel for the customers, by using the API described for the ...

We are working  on Finesse ccx 10.6 . We need to upload our custom gadgets. There are already few built-in gadgets which we want to remove. We have deleted the gadget tab inside the Desktop layout , but still the built-in gadget didn't disable, thoug...

Hi All,we are testing Courtesy call back feature in UCCE 10.5 plateform and as per cisco CCB document we deployed 5 applications (BillingQueue,CallbackEngine,CallbackEntry,CallbackQueue,CallbackWait) from operations console machine.Before deployment ...

Hi,is it possible to do something like this with finesse 10.5.1? In the desktop layout, add the gadget to a team with an argument like this :                <gadgets>                    <gadget>http://finesse/3rdpartygadget/files/TestGadget/TestGadge...

Are we sure that we have correctly defined the signature for searchAndDecrypt(). It currently looks like this:<T extends BaseDbBean> List<T>searchAndDecrypt(Class<T> classType, Map<String,String> searchParams, Operation op)Searches for all objects ma...

Hi,I'm trying to make a simple Gadget based on the Embeded WebApp Sample Gadget but I'm getting a syntaxerror, function statement requires a nameHere is the code of the Gadget:var finesse = finesse || {};/** @namespace */finesse.modules = finesse.mod...

Hi,Please help in how to change agent state to wrap-up mode after the call disconnect in finesse non-gadget sample.Regards,Ajay jha

Creating ContextBeans using a Set of DataElements makes a lot of sense. It mostly defines the ContextBean as a Set of DataElements, which is the right way to think about a ContextBean from a Developer's perspective.Now, a DataElement is simply a key ...