IP Telephony and Phones

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 We have a UCCX in 10.5 ver and CUCM 10.5 with IP Phones 7841 for the agents. Their primary line is a personal line and the secondary button in their ICD line is a different partition with number of calls 2, busy trigger 1. Randomly the phones stop r...

I was asked by a customer to setup a toll free number to ring an internal extension for example extension 2095 which is a HP that will ring 3 extensions included in the line group in top down order and then if there in no answer to roll to voicemail....