IP Telephony and Phones

I'm a newbie here and here comes my first quiz:It's easy to locate this within Avaya CDR (i.e. incoming TAC and outgoing TAC), but I wonder how to find these in Cisco's CDR files.Also, how to determine a call's direction? I mean inbound or outbound. ...

I have a PBX (E1) that doesn't provide me with CDR functionality. BRI data calls into the the PBX out on the E1.Since I all ready have CUCM with and MGCP gateway connected to E1, I was wondering if I could connect the PBX to my MGCP and have calls th...

I would like to configure reporting of calls made by the users of the call manager cluster.I enabled cdr on the cluster but in the cdr analysis and reporting- > CDR -> search -> By User / Extension I can view only the incoming calls to a specific  ex...

Hi,I just want to know that if i will change my cisco ip phone with another cisco ip phone (same model or different model) is it possible to move all the missed, received and placed calls data onto the new phone?These phones would be registered to Ci...

Hello please i need a solution that can work with cisco CME to Accounting, Billing, record and when calls comes in to the reception desk, it should ogs in the caller name or company automatically.please which software could do this above solution.its...

Does anyone know of a IP Communicator Gadget for Finesse?I'd like to have an agent only Finesse Desktop that had the IP Communicator included.Not sure if it will run like that however.Thanks! 

Hi all,is there any SQL statement, showing me all Phones where people are logged in with their extension? There is a function like this on Device - Phone scrolling down to Extension Information and there is a field called "Current Device Profile", bu...

Hi everybody!I have CM 4.1 and  h.323 trunk to CCME.I need send calling party name to CCME.For example "Mikhail Chernyakov"but CCME only recived number....Can I configure CM 4.1 to send calling name to trunk? Can I enable it at UTF 8 Format?Thank you...