IP Telephony and Phones

I have a UC520 with CME 7.0. Some of users configure Cisco 7975 phones call forward all to another internal extension. This call forward all work when IP phone call IP phone, however it doesn't work when PSTN call to the IP phone that set call forwa...

I have a situation with two companies with overlapping DN`s and different site codes- I`ve configured the CUCM to deal with this by Partitions and CSS so that users in company A dial 1234 the call has a prefix of 555 added to it and it rings 5551234 ...

Morning all.Currently all of our equipment is housed in a single building. We are considering separating our datacaenter and our offices and will have to have the 7940's and 7960's connect through a VPN to our 2801/CME.Would anyone please recommend ...

I'm using CallManager 4.3(2)sr1c and a 2821 VGW with IOS 12.4(15)T9. The Music on Hold audio source is the server. No MRGs or MRGLs are configured. We mention the specific music to be played on the line and on the phone. We have centralized CallM...

Hi,we have configured softkeys to enable call-back on phones but when the callback softkey is pressed the ephone displays show us that "the callback service is not active"We have check on "service parameters" and the "Call Back Enabled Flag" is setup...

....anyone out there know of a forum that provides TCL/IVR scripting advice/help? I'm just starting into this...and am having problems...was hoping there was a group out there sharing knowledge.

I created a new moh file with the same stats as the one that was on the system and working and I chose the new file after I put it on the routers flash in the unity express gui, and all I hear is 2 beeps instead of the song. I have since rebooted the...

Hi,From my MGCP gateway (Cisco 2811) when i dial the number "042191074" i get the error mesage: "incompatible destination" & get fast bust tone.But from any cell phone or using different PBX-AVAYA, i am able to call that very number.Plz find attached...

I just got the Cisco IP Communicator (7.0) on my computer. I have a Jabra BT530 bluetooth head set and Jabra A330 dongle. I can make calls out but when a call in, I hit the answer button and the phone opens another call. I can't answer the incomin...

Hi,we have a problem with the direct pickup with the BLF button in CUCM 6.1(2). After a call comes in and I want to pick it by pressing the flashing BLF button there is a "Temp Fail" displayed on the phone.By pressing the Pickup Softkey and then the ...

Hi, I need upgrade an ATA-186 from SCCP to H323.I try manual update (after reset factory default), but IVR respond "upgrade failed". If instead, I upgrade to other version SCCP, it's ok.I also tried a cross-protocol upgrade, but unsuccessfully.Anyone...

Dear all,we have upgraded our 3000+ 7970's Phones to the latest 8.4.1SR1 Firmware.Since this time we have had multiple complaints of Users that the screen is now very difficult to read.I have attached 2 screenshot's were hopefully the problem is clea...

Hi UC experts,I have a question. What are possible ways of logging the use of E1 Channels at an MGCP gateway. I found a way by using the RTMT tool at Performance>"CUCMIP">Cisco MGCP PRI Device> Call Active and Calls Completed.But the problem is that ...

Hello, I have to troubleshooting a problem of congestion on ISDN line. I see from my CCM that I have a lots of 41(Temporary failure), 44(Requested circuit/channel not available), 102(Recovery on timer expires) occurs.Someone can drive me where to fin...

I have an enterprise callmanager solution deployed in one country and a callmanager express in another country. My customer has a WAN connection between the two countries and the phones communicates effectively and can also make external calls. The c...