Other Collaboration Subjects

We are experiencing the following problem, the Supervisor Desktop does not display up to date info on the status of the Desktop Agents, an Agent might be ready/talking but in the Supervisor Desktop might show that the Agent is "not ready". We have go...

HiI want to find out the unasigned DN's in Callmanager rel 4.For example the directoy number range is 1000 to 1200 and I have assigned 1100 to 1159 and simliarly in 1000 to 1089.And then I had delted some of the assigned numbers like 1102,1056,and 10...

Hello Today I was trying to upgrade our CCM Call Manager Cluster from 3.3.2 to 3.3.3 version. Unfortunately following problem has occured.When I was trying upgrade subscriber (after I install CCM 3.3.3 on publisher) I got following error message:---F...

Hi,I have already posted this (mistakenly) in the unified communication forum. They suggested that I try it here.We have a machine running Windows 2000 server and functioning as our ICD server (ICD version 2.2(4)).This machine is in a standalone work...

Hi,I have just configured the link between the router using the VWIC-1MFT E1 30 channels and the PBX using the PRA2 card.This configuration is to integrated the callmanager to the PBX.It works well in both side..the IP Phone can reach the PBX phone a...

Folks, I just installed a DAT drive to my MCS callmanager sever 7835. I rebooted the system, but, for some reason the system does not recognize the DAT drive. I did not see any drivers or documentation in the DAT drive Box either. May be it got...

Folks, I recently installed unified messaging for a customer. I had a question regarding Unified messaging, would highly appreciate if someone could help me.1) If a person sends a .WAV attachment recorded in media player to a person through exc...

I have problem with backup process under Call Manager. Please find the attachment.

I am trying to lock down the VLANs where our CCMs are located and did a trace of login/logout via EM service.After a few logins, the resulting trace showed that the phone was comunicating with CCM via a destination UDP port range. So far I've identi...

I am working with a CM4.0/Unity4/0 integration on a NI2 PRI. We also have FXO backups. We have no problems with callers being able to enter keystrokes when they are on the analog gateway, but when their call comes in through the PRI; their keystrokes...

Folks, Here is my senario. I have an H.323 gateway that is connected to 2 Providers for PSTN access. We are using Callmanager for internal callhandling. The customer wants to use provider#1 for local and 911 calls and provider#2 for longdistanc...

I've installed the Telex P-800 USB audio card as my fixed audio source. I've followed the instructions on setting it up twice and still cannot seem to make it work. Is there something I'm missing. My MOH server is the publisher and is a MCS-7825. ...

Folks,I´m having the following problem on the IVR server when I use Taps to identify the phone and register it:I call to IVR on the number 6000, the IVR attends but I don´t hear any voice. After little secondes, the call down.I followed the steps on...

Hi.I'm in the process of testing CCM 4.0 and so far so good. I have a problem when trying to access services through the Web. For example hitting the services button I get an error saying Internal Error 500 and on the event viewer I get the following...