Hello,I have a separate case and incident where another customer has their DA no longer present in the company. They need access to the SNTC Portal as a DA - please provide assistance on this matter, thank you!
Forum Posts
Good day Please can you help me how can I enable Cisco 3850 smartnet that is experiencing operational difficulties? Best Regards
Resolved! Upload stop in progress status
Hi Guys I have a problem to upload to SNTC Portal, since friday last week the upload is in progress status and it doen't finish, as below:
Hello,Following up on a previous post - I have a customer that has deployed the CSPC and entered in their discovery criteria and credentials. We have scheduled a collection in the collection profile and the collector has successfully uploaded to the ...
Resolved! Discovery doubt
I have a doubt about discovery. Once a have a collector working correctly for a while, collecting all my devices and I need to collect devices from a new IP range, I need to insert the range in "Discovery -> insert the range -> choose the snmp versio...
Can I install and validate a SNTC collector with a device covered by a SIGNED PSS or SNTC contract? Regards Eric Sanders
Resolved! SNTC upload failing with Internal error
Hello We are trying to run an upload job, but its failing with Internal error message. Can you please help? Thanks
Resolved! Unable to login to SNTC Portal
I am unable to login to SNTC Portal. I can log in to CSAM without any issues, but trying to login to Portal keeps throwing me to the register page.
Resolved! Unable to login to SNTC Portal
I am unable to login to SNTC Portal. When I try to login to Portal keeps throwing me to the register/contact DA page.
Resolved! SNTC Upload Failing
The customer has tried running collection for several weeks and the Cisco Services Connection is not populating for them. Discovery and Collection seem to be successful and there are active nodes in the inventory. We tried creating an upload profile ...
Have an issue with a customer where their custom inventory reports are showing duplicate serials for a ton of devices. Most of them had coverage expired at end of June and we moved them to a new master contract. The report shows them twice, once wi...
I have a problem to upload to SNTC Portal, since friday last week the upload is in progress status and it doen't finish, as below:
Resolved! CBR Admin
Hi, The customer granted my CCO CBR Admin rights on Friday but it is still not showing up in my list of customer in the totalcare portal.
don't show serial in cucm using cisco collector
Hi Guys, Customer has attempt to login many times in CSPC collector.He reset password but still see this message: "Your Ip Address has been temporarily blocked as we are detecting malicious activity. Please try later"How long it takes to unblock the ...
