Had a customer ask this question and couldn't think of any way. Or maybe another Cisco tool can?
Forum Posts
Resolved! Import list of spare hardware
We have spare equipment not connected to the network and we would like to add it to the CSPC or SNTC. Is there a solution?
Hi, My customer tried to assig me with CBR Admin role on CSAM but it could not fill the CBR Admin option, we tried on another browser but the result was the same. Could you help me with this issue, please? Regards.
I have the SNTC portal set up for my company, (Which I did back in February) and I believe back then you could not link additional users to the portal at the time. Now, I am trying to add my additional team members to our portal so that we all can sh...
I started receiving these the other week - I ignored them after initially glancing a the user settings. All my users except the "admin" user are remotely authenticating via TACACS. Now - not only can I not login with the admin account, or my TACACS ...
Unable to login in to the web UI of CSCP version 2.7 I have a ssh admin, root and collectorlogin passwords and can login via the cli. I've tried both admin and Admin123 with the Admin#123 password to try and login to the web ui but no luck. Can I r...
Hi, I have an issue with the CSPC ISO instalation on Hyper V, I downloaded the file Collector-2.8.1.4-B-15.iso and tried to instaled on a virtual machine but the process never finished and was stopped on the following: I waited large amount of time a...
I discovered 2 WLC's before I remembered to take out the config to discover AP's (we don't put SmartNET on AP's, so we would like to keep them off the SNTC reports, etc).. unfortunately the upload already took place and there's hundreds of them in th...
Resolved! Legal Agreement
Hi,I was just trying to setup my access to the CSAM tool. When I login I have to accept the legal agreement, the problem is that the agreement doesn't show up when I click on the link for it. Is there a known issue? I'm using Firefox and I already cl...
Hi There, When our customer is logging into CSAM there is a prompt to review the legal agreement but when clicking on the link to review it nothing happens. Have tried on different computer/browser. Thanks,
Resolved! SNTC Portal Access Looping
I have been setup for access to the SNTC portal and have received an email to confirm I have been granted access. When accessing the page, I am presented with a blue and white page, title "Cisco Services Connection" then promptly redirected to a regi...
Hello, I was going through a customer's portal and he stated that he believes these devices have active support coverage on them. We are working on the renewal and want to ensure that the data is accurate. CCW-R is also showing these 3 devices withou...
Hi, I am trying to register SNTC but when I fill the contract and seral number it appears that the serial number is not cover by this contract. I have been trying with another contracts and serial numbers but the results are the same. The message tha...
I am CBR Admin for a multiple companies, but am unable to add users via the SNTC portal. Was that an old function that was just never enabled? When I go to Admin > Actions > Add user > I get the error "You are not entitled to access this content."T...
Can someone please provide a succinct explanation of the differences, if any, between ECDN 8x5xNBD and SNTC 8x5xNBD. Thanks in advance!
