Smart Net Total Care Portal and Collector Discussions

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Good morning, In this case I need to change the status of active alerts to any other, so that at the end of the solution of any alert, I can change the status to know that it is already solved. But at the moment of changing them from Active to Ignore...

Hello. I'm delegated administrator for my company. I want to give access to resources (in particular some reports and PSIRT Alerts) in SNTC database to another person from my company. The person would register new API app too and make calls for the a...

piowil by Beginner
  • 3 replies
  • 0 Helpful votes

I could not get the CSPC to display its webpage. So I rebooted the applicance in VMware. When it came back up, it will not complete the boot process but dumps out of boot-up into a limited Linux shell that is asking for the root password in order to ...

I created a new VM and redeployed a collector with version 2.8. The old collector was running 2.7. I ran a backup on the old collector, and I when I deployed the new collector I did the restore registration and data from backed up file option during ...

Hello, I recently had to add some new UCS B Series Chassis to our CSPC Collector setup, however, despite the correct credentials being added (SNMP v1/v2/v3) and ensuring the SNMP is working correctly (snmpwalk confirms) the CSPC Collector simple stat...


Hello everyone, I have a customer that currently possesses an SNTC Portal with a former workplace and still has access to it. They do not want access to it because they're trying to make a new SNTC Portal for their new workplace, but cannot do so as ...

Smartnet by Beginner
  • 3 replies
  • 0 Helpful votes