Smart Net Total Care Portal and Collector Discussions

Hi team, One of my customer Nova has tried to register DA by self-service onboarding last Thursday. But 3 days passed, the assessment is still in process. Could you help to check the status of the CCO: support@***? Thanks a lot.

Is it possible to have separate multiple inventory in SNTC web portal ? So that each inventory accessed by specific group of people.  Also how creating 2 different upload profile help in this case. 

I'm running CSPC 2.7 and have successfully run a CDP discovery for one of my sites when using the core switches as the seed devices.  I then tried to run a CDP discovery at two additional sites and the only thing that was discovered was the core swit...

Hello Trying to get customer to adopt SNTC CSCP collector. They don't want to expose the CSCP collector to the internet so they have been exporting inventory from spectrum and then uploading to Cisco. This is a very time consuming process for them. T...

Management has requested that logging to our SIEM service is enabled for our virtual CSPC appliance.  I have the destination IP address and port at the ready for the SIEM server, but I see no configuration options (GUI or otherwise) for this monitori...

Hello,   Where do we select to Collect third party devices from the discoveries? From the Manage Data Collection Profiles and select All Managed Devices?

Hi team, could you let me know if TAC support is available 24/7 - 365 for contract that are NBD hardware replacement? Thanks Luigi

What type of information with respect to TAC cases or SR's created is available/linked to SNTC?  Is there a report that can be run from SNTC on this parameter?

Hi all, From CSPC version 2.7 onwards the default upload templates are no longer automatically made available. You must create an upload profile to whatever service you are using be it NOS, SNTC or PSS. To do this go to Settings > Manage Upload Profi...

Hi there,  I'm trying to download the KTN report (ANSR spreadsheet) from the portal but when I click on the excel icon I get a white page and the file never downloads. I attached screen shots of the steps I followed.   Thank you, -KG