Need some advice, we are busy updating our clients Telepresence software to the updated version RoomOS 11.1.4.1 We did successfully update over 58 devices to 11.1.4.1 without issues and some had version 9.14.5 on and also 10.19.5. The issue we are fa...
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Hi,What cable should be used to connect the camera through visca protocol?And what is the pinout?Cisco ttc8-02 Regards,
HelloNeed your support No audio when using Ad hoc conference one to one Video calls working however when adding participants or ad hoc conference little cracking audio is coming I disabled Video capabilities on phone profile and tried only Ad ...
Hello, Has anyone has tried integrating Apple TV with Spark Room Kit and if it works. I wish to do a wireless presentation/content sharing with my mac book and using Apple TV. I tried connecting it to the HDMI port on the Spark Room Kit, however it...
Morning,I have a client that is experiencing a very weird sound coming from the quadcam of their cisco setup. Basically sounds like a bunch of old dot matrix printers all printing very loudly. This seems to happen intermittently and when the system i...
Hi everyone,We have a Codec Plus that is currently stuck in maintenance mode. We've tried doing rebooting, factory reset, swapping software, but it just keeps on rebooting and going into maintenance mode. Greatly appreciate it if someone can help to ...
Hi, Recently upgraded customers 3 x Cs and 3 x Es to X14.2.7 from X12.6. Customer has an on Prem licensing server. Created the licensing key and applied it to the 3 x E's and they registered no problem. The 3 x Cs will not register. I rebooted one ...
There will be a main Button on the home Screen "MS Teams" and once clicked it will pop up two options "Internal Meeting" and "External Meeting".If the Internal meeting option is clicked - it should use the CVI and join the meeting using the Video Con...
Hi, I have several CMS features enabled in my Smart account(e.g., Customisation, Recording and Snapshots) and CMM tells me they are correctly licensed and allocated to my CMS cluster. However, when I do a GET on system/licensing, it tells me these f...
I have upgraded my CMM and CMS servers to x3.4.3. I connect my endpoint to a CMS call I get the Banners across the screen:"Your deplo0yment is out of licensing compliance please contact your administrator" Ok when I did the upgrade it stated I have a...
We are activating the WEB APP capability on our CMS. We are on Version 3.3.3 The WEB APP is working when connecting locally but for external user not working. The external user gets to the join page and Joins the meeting room. I see in the upper r...
Resolved! VM VCS-Expressway Core X14.0.9
Running VM, VCS Exp Core on version 14.0.9 and need to go past 14.0.9. I need to move to smart license. CISCO identified security vulnerabilities on versions below 14.2.0 so I need to upgrade.I have a smart license virtual account and generated a r...
Hi AllWhen making external calls, we are not seeing the SDP information on the invite message, the calls with devices on the cucm send the sdp, but when making external calls going via our expressway c and e, I cannot see the sdp part of the invite.I...
Hi AllWe have VC devices, spark room kits, dx80's etc all on our CUCM, we have an expressway C and E for the VC's to make B2B calls.We have an issue wherby we cannot do a screen share for external calls from our VC devices, i.e if we plug a laptop in...
