TelePresence and Video Infrastructure

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Forum Posts

Resolved! Part code lookup

Hi,I was given the serial numbers of various Cisco Telepresence devices but need to find out what devices those are.Is there any tool to find out the part code of a Cisco device from the serial number?Any help is much appreciated.

jacinto1m by Level 1
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I have to downgrade my C20 from 5.x to 3.x because in 4+ version I has issues with video-freeze during 5-7 minute of a call when I connects to Sony codec (G50). When I had 3.x version it worked fine. My devices were shipped with 3.0 version.When I tr...

mikaello by Level 1
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  • 6 replies
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I'm having some issues with TMS autoconnect.  In TMS Administrative tools > Conference Connection/Ending Options, there are options for connection attempts and connection timeout, but I can't see any options for time between connection attempts.This ...

In cisco call manager 6.1.5.13900-4. When I am deleting IP phone the system give me a error."Error occurred. one or more recorded did not get deleted. could not do a physical-order read to fetch next row.The above error are getting some time.Please c...