Unified Communications Infrastructure

I recently upgraded my exchange server and decided I needed to upgrade my Unity server. I run through the entire installation with no problem until I get to the Message Store Configuration Wizard. I can setup my Installation Account, my Site Administ...

Facilitating a series of web conferences for a group that has selected Cisco meeting place express for the conference call portion of the programs. I need a list of DTMF codes for the service, particularly the code that allows participants to mute/un...

Hi,I need to create an external service account for all my users (about 250) that connect them to calendar (exchange) and Meeting Place express.Now I created the external service but I can't insert It in a user template.Is there a function or bulk ut...

Although it does not appear to affect Unity, unless a broadcast phone message failed (we have not been using that feature)-it is troubling to get so many of these. Cisco Unity link has no information on SourceUnity_BMsgConnec, Event ID 10005, but the...

Hi All,Are there any bulk provisioning tools other than the standard available with CUCM?Is it possible to develop some, perhaps using SOAP or some other tool available?Thanks a lot guys!!!RegardsTF

Hi all have got this setup installed and click to call works a treat from MOC but no presence information displaying on MOC ie if a user goes off hook its not showing on MOC client. Not sure if Cisco or Microsoft issue, anyone had similar problem. An...

Is there a limit on how many separate UCM (callmanager) clusters can be added to a single Unity 4.2 system?

When I call the IP Phone at a remote location, I am able to hear communication. After this, if I conference to another Phone over my existing LAN, I will nto be able to hear the far end person talking but I would be able to hear the person with whom ...

I have a customer who wants to deploy presence but requires logging of IM chat for compliance purposes. I don't believe that CUPS provides this functionality but does anyone know of any product that would capture the SIP/SIMPLE messages and log them?...

All the information for Client-Matter Codes and the  Bulk Administration Tool (BAT)  I have seen relates to CallManager.Any information is appreciated.Thanks

My customer complains that they are only getting the last part of the voice mail messages left on the mailbox, they are missing the first 5~10 seconds of the message. Only one site is affected at the moment with about 52 users. System version:Cisco ...

We have installed MPE 2.1.1.2, we found the following issues -email notifications are not sent neither with exchange nor Domino- after setting the date following the installation process we noticed that the date change for 1 moth period (we set Augus...

When we were on CUCM 4x, I would have to pull call detail of indivisual phone logs for different supervisors. I would have the option of pdf and something else. Now with CUCM 6.1 when I email the report from CDR to myself it comes in a txt format. I ...

Visual Voicemail installed on 7975G phone connecting to Unity Connection 7.02. Phone does not stay logged in. I have configured the timeout of Visual Voicemail to be 300 as per instructions etc. This phone does not even have the option to check keep ...

I'm running UCCX 7.0 HA SR3 and I need to capture 5 of the 6 attributes in my XML file so that I can utltimately send the final CAD data to the desktop as the call travels from script to script. Initially I have a main script that all my inbound num...