Unified Communications Infrastructure

Hi, all,I had a strange unity problem. I call from PSTN to Unity(a call handler "A"), but when I tried to input any digits, it disconnected right away. If I call from inside the system(meaning call from an IP phone in Callmanager), it worked fine. I ...

I'm testing the VPIM communication with the 3rd party system(Callexpress) and have a delivery issue.1. Unity and Callexpress both systems are on the same AD domain as name domain1.com- create two DNS zones that domain1.com and yyyy.ca and register th...

I have seen mention of alternate voice prompts from the Cisco US voice "Leslie". I have a client asking if that voice is available for custom voice prompts to match the rest of the system prompts built into the AA? (i.e Thanks for calling XXX... fo...

We are unable to enable the alternate greeting through the web-based Cisco PCA after upgrading to version 4.1.1.The GUI reports that the new configuration has been saved, but it clears the "alternate extension" check box. We also are unable to save ...

Scenario:Unity 4.0(2) VMWhen searching for a subscriber by extension, the matching Subscribers table returns one match, but the Telephone Number attribute is populated with the text "n/a" and not a integer.When you select the matching record and exam...

Hi,We have call manager cluster4.0(2)a.with Unity 4.0 Build 4.0(4) SR 1 for IBM Lotus Domino.This setup is at two locations.Lotus domino has Data base of thier own(i believe sql)and they sync with each other.So if in location A if i add user in Lotus...

Hello,After finishing a voicemail the user will not get a red lamp and when he calls the voicemail, there is nothing (logical). But, we have alse an example with no red lamp and a voicemail. Well, in the first case, no red lamp and no voicemail, we s...

Hi experts,I have Unity server up and running but I cannot make any transfers from Unity server to external numbers or either extensions.Call transfer rules are ok.I dial a CallHandler, I enter the extension, I hear wait while I transfer this call an...

Is there any reason to keep the log files generated in c:\CommServer\logs or the failed in c:\CommServer\UnityMTA

Does anyone know if Unity has a Alerts/logging/Monitoring software built in? ver 4.0.4

Has anyone tried to use Unity Live Recording to record mobile calls? Theoretically it should work, but has anyone tried it?The scenario is that a journalist is calling someone and says that he/she wants to record this interview, he/she then conferenc...

Hi ,We have a client with multiple domains US.com Europe.com and Asia.com with an Exchange 2000 server in Each domain.When Unity is first installed to access one of the partner servers say the USA Exchange server we will need to extend the AD schema....

Hi. I have a customer that would like to have an specific mailbox without the option to delete the message after reading it. It is possible? Thanks in advanced,-Jose

When you dial the Unity voice mail pilot number, and Unity answers. Unity states "you may dial an extension at any time". Most users are slow in entering the extension and Unity responds with "invalid extension", because the user did not have enough...

Hi,We are checking voice mail.Whereby it say to send a message press 2 to check new messages press 1. etc etc.How can we configure a zero out to operator when in the system at this stage.Thanks