Unified Communications Infrastructure

Hi,Is there a way to configure RTMT to send an email when a triggered alarm is cleared ?For example, I have configured RTMT to send an email alert for CPU pegging. Once the CPU usage is normal, is there a way to trigger another email telling CPU usag...

I'm having issues figuring out how to setup a call handler to route calls as needed.   I have a system call handler set up with options to go to user extensions like this, Option 1: Route calls to User with extension 1111, if no answer, route calls t...

My site has a full UC suite with CUCM/CUC 11.5.1 SU3, UCCX 11.6.2, Expressway 8.10.2, Conductor, Virtual Telepresence, etc..It is coming up on the 5 year mark since the system was originally installed with the help of a vendor.  The various self and ...

I have an old version of Cisco IMC (2.0(3d)) running on a UCS C220 M3.I've downloaded the HUU iso and extracted it and was looking for the zip file for the Cisco IMC, but cannot find any zip files. I followed the document here, but it contains no zip...

I am trying to configure CUBE with VoIP.MS ITSP service provider. With a Debug CCSIP trace, I it looks like I am receiving a 401 unauthorized error.  I was hoping someone could help diagnose the issue. I have talked with the ITSP and said it was beyo...

Hi all,We have Call Mananger 10.5.2 infrastructure including an instance of Contact Centre Express.  Recently the following tomcat-trust cert have expired on all servers -  see also belowUTN-USERFirst-Hardware  type:CA-signed; terena_ssl_ca - type: C...

Just as the title states, we have multiple clusters in our environment.  All using smart licensing.  Intermittently Unity will drop its registration.  Acts as if it had never been registered.  I can simply add it back, but...  Cisco was unable to hel...

Recently I have been trying to improve our QoS policies to improve the quality of voice calls. I finally created a SPAN port to our SIP router and started capturing some packets. I discovered that out Jabber client voice traffic is not being tagged w...

I have a script that retrieves logs from CUCM.  My criteria for file selection is: criteria = {'FileSelectionCriteria':{'ServiceLogs':'Cisco CTIManager','SystemLogs':'','SearchStr':'','Frequency': 'OnDemand','JobType': 'PushtoSFTPServer','ToDate':'',...

hello everybody we have our customer working on CME 8.6 & CUE it´s been working for a few years with E1 trunk directly connected to cisco 2921 with CME and CUE AA on CUE answers the call and you can dial any extension so the CUE forwards the call but...

HelloWe are using several CUCM/CUC clusters. They are managed by single PLM server and we have shared prod licences.Now we need to build a dedicated CUCM cluster to test new features. We will order NFR licenses to manage that as we need a permanent l...

I'm having trouble creating a good tag file to help fill in all the ALI data. I d/l the samplevalidate.txt file and found that it only has a few of the possible fields. I added fields that were listed in the Admin Guide but when I choose a tag the da...

ICNISR4k#show versionCisco IOS XE Software, Version 16.12.03Cisco IOS Software [Gibraltar], ISR Software (X86_64_LINUX_IOSD-UNIVERSALK9-M), Version 16.12.3, RELEASE SOFTWARE (fc5) I can run this command for a 8845 sip phone#show voice register pool 1...

Hi All, I’m trying to modify Video connection info in 200 ok from Cisco gateway to IPBE. Cisco Gateway is keeping IPv6 address in Video connection info  in 200 ok but to replicate the issue  gateway should send IPv4 address in Video connection info i...

I have two routers setup in my lab now.  Router A has everything working fine.  I can make calls between phones in the house and out to the PSTN, as well as receiving PSTN calls.  It has two 7821 phones attached. the second router i just set up has o...