Unified Communications Infrastructure

I have a customer that has been upgraded from unified exchange 5.5 to unified exchange 2003 all seems fine but they cannot add or delete users from unity.They return an error code Event ID: 1046The Cisco Unity service that monitors Active Directory (...

I have a subscriber whose message waiting light stays on even when there are no messages. In hist messages subscriber page the status of MWI is always on even with no messages. I dial the MWI off number on the phone and it turns the light off, but ...

Customer has Heat Auto Ticket Generator tool, it pulls the email out of exchange but doesn't grab the WAV file.It does work with CallPilot and Avaya UM products but with unity it won't pull the WAV file out.Anyone else seen this?

I have a client that is having an issue that someone is dialing into the system and hitting * to go to a mail box with the end result that the mailbox is getting locked out and seems this person is moving on to another mail box. Is there a way to dis...

I have user checked their voicemail from the phone and received a message that said “that message is no longer available”. They never saw it in their inbox, nor is it there now or in the deleted items. The msg was from someone important and they woul...

Howdy,I am try to assist my customer in order to enable VPIM between Unity and their Interchange. My understanding is that both Unity and the Interchange (remote voicemail server) require the same Domain Name. Is this Domain Name related to SMTP? ...

Hi Sir,Currently we are trying to install a Unity 4.0(3), the installation seems to run normally but after we finished with installation, when we tried to add subscriber via web/sa pages it come out with the following error"Error fetching Mai...

IP Communicator 1.1Call Manager 3.3.5My PC specs:Manufacturer: Dell Precision WorkStation 530 MT Operating System: Windows 2K Professional (SP4) Processor: Intel(R) XEON(TM) CPU 1.80GHz (2 CPUs) Memory: 512MB RAMDirectX Version: DirectX 9.0b I ins...

We are running 4.0.4 Sr1 Unity. I would like to know if there is a way to force the user /subscriber to listen to a message when they try to access their VM like a bulletin board message. Viz an important announcement from CEO or some thing of that...

Initially when the latest IPFaxConfiguration was installed on Unity 4.0.4, an error occured prior to completing the installation and just before installing the rendering application.The error stated that the installation was unable to copy the CsIPFa...

How can I determine which slot and unit the Cisco Unity Express module is on?

We use unity 4.04 sr 1. I had a couple users who disappeared out of AD and when they did they disappeared from unity as well... I went to exchange, reconnected their mailboxes to their new ad accounts and then re-imported into unity. They enrolled....

We have a 246, UM , ex55, system that we wish to dispose of so that we can introduce a new AD and exchange2003. The hardware will not support4.xWe have a new server, can we build the new server to 4.x - partner the exchange 55, in the same 2000 AD a...

I know that in previous revisions, Unity did not care what hardware it resided on as long as it came from a major VAR (i.e. Dell, HP, IBM, etc.)Is this still the case, or must I install Unity on a specific vendor's hardware in order to have it covere...