Unified Communications Infrastructure

Recently got a Polycom IP 6000 Conference Phone and having issues registering it with CUCM 10.5. Doubled checked the instructions supplied by Polycom, but phones does not register with CUCM. Created security profile, cucm user and can also log direct...

Does anyone know exactly how IM&P users are assigned by CallManager across an HA pair?  I have a client who has an HA pair and suddenly new users are being added to the Secondary.  There is still capacity on the primary, so I am not sure exactly why ...

Hi all, We have narrowed down some of the symptoms of sound trouble in WebEx meetings and our most common issue is echo on the line. Many users join meetings both with their PC and with a mobile phone, where PC acts as the screen to view presentation...

After reviewing messaging failover options I see two possibilities for a centralized deployment of CUC. 1) CUC with SRST - When the WAN becomes unavailable, the remote SRST router can be configured to route unanswered calls over the PSTN to the cent...

We have a client that uses the built-in "admin" account for the Cisco Business Attendant Admin portal. We are curious if it is possible to create a secondary admin account in this portal, or is the built-in admin account the only option?

Is it possible for end user to disable/enable their voicemail by themself? I tried to search around the internet but can't find the exact answer, but from my understanding only administrator can disable/enable their voicemail profile from the CUCM.

Dear All,Can someone help me here?Our IP phones are getting resetting and restarting frequently. Details are given below, but its not affecting our active calls.9:38:38a 14: Name=SEPECC882B0AD77 Load= SCCP45.9-0-3S Last=UCM-closed-TCP9:38:38a 18: Nam...

Hello! I a have a following message in my publisher log: %UC_CTI-3-CtiLineOpenFailure: % [CTIconnectionId=1] [DeviceName=SEP80E86F222332] [DirNum=5502] [Partition=PT_EndUser_devices] [UNKNOWN_PARAMTYPE:Reason=-1932787488] [AppID=Cisco CTIManager] [C...

I am attempting to change greetings for a System Call Handler. When I go to the Call Handler -> Edit -> Greetings -> Standard -> Recordings and push the <Play/Record> button I get the following error: initMMApplet: InitMMAppletInstance Failed to get ...

Dear, I have Unity Connection 8.6 and CUCM 8.6. I am new to unity connection and collaboration world. I want to make a customize prompt for who that from outside of organization call inside and after not answering goes to voicemail to record a messag...