Unified Communications Infrastructure

Hi fellows, I have to deploy 2 BE6000S in a company. Does anyone know if I can install more than one CUCM in one BE6000s? Can I install one CUCM as Pub in one BE6000s and one CUCM as Sub in the other BE6000s? How can I connect to VM-ESXi to install t...

I did an export from Unity Connection 7.1 and then import to unity connection 11.0 and I keep getting the following warning and none of the greetings are getting imported.  Any idea why I can't export/import the greeting. COBRAS Import Report  (warn...

I want to keep old firmware of phone, because we have many phones,don't want to update firmware of phones thank you!

Hi Cisco-lovers, I want to know that what are purposes of call variables?I have searched in docs,but dont find exact information. For example,where Finesse gets callvariable1? callvariable2? Are they pre-defined OR administrator should create them? I...

We are Experiencing High memory utilization on VXML Servers running on V10.5.  When the server is restarted the VXML service consumes about 500MB of memory but this gradually increases above 1.1GB within a week. From the tomcat log I can see few erro...

Hello, How JabberforWindows read the certificates? The CUCM have been installed using DNS (name + Domain) On the web configuration of the UC, The server are configured as IP addresses. When we do a first deployment of the JW, for test, it asks if we ...

Hi Experts , We are currently working on a customer environment where we are trying to integrate Cisco infrastructure with Skype for business through a direct SIP trunk. SIP trunk is going to be between Cisco SME to Skype servers.  Customer also has...

Hello Cisco world, I am trying to build a connection between E and C, but the sip connection fails. Corporate has internal (ex. test.local) and external (ex. test.com) domain. And according to domains, internal and external DNS. I also have Microsoft...

Hello, I am Trying to create a backup from  Prime Collaboration Assurance 9.5 from using CLI, because we are unable to obtain the backups from via Web (in fact we need to install a fresh copy of the prime) However when we try to do the backup, an e...

Is there a way to get a report that shows how many auto-attendants are configured per site with the number of call handlers per?

Is there a way to set an alert on the cisco unfiied contact center express 8.5 supervisor's Desktop 8.5(1) so that when an agent has been in the "not ready" for greater than XX minutes it alerts the supervisor?