Unified Communications Infrastructure

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currently when a call comes into my call center if an agent is available the call goes directly to the available agent. What is happening is that even if an agent is available the caller hears a 5 second burst of music on hold before the agent answer...

sdwitner1 by Level 1
  • 9936 Views
  • 4 replies
  • 0 Helpful votes

Hello ,i have a problem with a CUCM 6.1.5 Publisher  . When i change some device entries , perhaps " Phone load name " on a Cisco 740 phone  or the partion , i can't save the changes . If i push the save or reset button nothing appears. I check it wi...

hajo.pees by Level 1
  • 1870 Views
  • 2 replies
  • 0 Helpful votes

Resolved! CUCM with UCSS

Dear all, i have a pre sales question.i have propsed a CUCM 8.X to a custome along with UCSS support for 3 years which is mendatory.in order for the UCSS upgrade to work does CON-ESW part numbers are also required as well.i am very confused in this s...

I have a ucm/uc/presence cluster that was on ver 8.6.  Successfully upgrade both UCM servers, both UC servers, and the PResence server to version 10.5.I am not adding a secondary IM & P server.  After installation completed, I activated all services,...