Unified Communications Infrastructure

I have a problem with a few accounts.  Their account name got changed in active directory (usually because of marriage), but their account name in Unity didn't get changed.  So Exchange tries to deliver the message and can't and it goes into the "fai...

I am trying to understand how the different personal greetings get triggered as i have some users that have a standard greeting and internal greeting as well as a busy greeting.  It doesn't appear that calls are getting anything but the standard gree...

Hi, we've just recently installed PCP 9.5.0 Build-245 PC_9.245.  After installation, we can infra/subscriber/domain sync with CUCM9.1.2.  However, when we try to infra sync with CUCM8.5.1su6, it took a long time then finally give up with an error:Err...

We need to upgrade CUC from 8.6.2 to 9.1.2, is there any compatibility issues with CUCILync 8.6 and also leaving CUCM at version 8.6.2?

Getting below error message while logging into CAD desktopCan some please help me for resolution.Steps encountered to resolve:1) recreated EMDP profile for the user by deleting the old one2) Deassociated User emdp profile from APP User and then assoc...

We have a Expressway-C and Expressway-E setup in labs. While setting up a secure (TLS) traversal zone between C and E, can we use self-signed certs instead of trusted CA certs? (Import the C self-signed cert on to E and vice-verse will suffice for  M...

Hello, I'm preparing to perform the upgrade of my CUPS 7.0.8 server to 8.6.3. I've placed my PUT order and it has completed. The confusing thing is that the iso they've given me access to is the upgrade to CUPS 8.6.5 (Bootable_UCSInstall_CUP_8.6.5.10...

Hi all,If I need to order some IP Communicators (soft phone) and i have a BE6000...is it enough if i order this below?:R-CBE6K-K9Cisco Business Edition 6000-Electronic SW Delivery-Top LevelBE6K-UWL-BECisco Business Edition 6000 - CUWL BE licenseIPC8-...

Hello,only for information because I failed to find any information about this.we try to migrate old CUCM 6.1.5 on MCS platform to CUCM 10 on VMware with PCD. When we add discovery task to old cluster it ends with "Discovery completed with errors". W...

Hi,     I have setup  a HQ and Branch office. HQ is setup as Customer service location and Branch as Sales location. When PSTN calls Customer Service 800 number, the application runs fine. But when PSTN calls Sales 888 number, the call gets disconnec...

Hi All, anyone knows a good place to get hold of some material to study and prepare for the CCNA 201-001 test?If so, please post. Thanks.

Hello!I'm having an issue with a custom auto-attendant script for Unity Express 8.6.6.A brief overview of the expected call flow:Call comes to 2600, which is set to forward to 2699 if busy or no answer.Call to 2699 is sent to CUE, which is set to ans...